References: 2) Business Insider (January 2010). Retrieved July 2012‚ from http://www.entrepreneur.com/article/204556 3) Lam Pin Min (November 2011). Retrieved July 2012‚ from http://lampinmin.sg/?p=342 4) Temasek Times (May 2012). Retrieved July 2012‚ from http://temasektimes.wordpress.com/2012/05/25/bloomberg-70-percent-of-jobs-created-in-singapore-went-to-foreigners-last-year/
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concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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Customers’perception towards Internet Banking at Ahmedabad City *Ms. Varsha Kuchara *Assistant Professor‚ K.P.Patel School of Management & Computer Studies‚ Kapadwanj ABSTRACT Internet banking is a new delivery channel for banks in India. The Internet banking channel is both an informative and a transactional medium. Internet Banking and Mobile Banking made it convenient for customers to do their banking from geographically diverse places. However‚ Internet banking has not been popularly adopted in
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Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is
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provide efficient banking services with a view to improving the socio-economic development of the country. The philosophy of Mercantile Bank Ltd is not to ‘carry coal to the new castle’. The main target is to make credits available to the poor people and their activities are aimed at comprehensive growth where people from all economic strata will enjoy the benefits of better living standard‚ dignity of labor and self worth. The Bank determined to build a long-term customer relationship with
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activities of financial services firms. The BFS has also established a sub-committee to routinely examine auditing practices‚ quality‚ and coverage. In 1995‚ RBI had set up a working group under the chairmanship of Shri S. Padmanabhan to review the banking supervision system. The Committee certain recommendations and based on such suggetions a rating system for domestic and foreign banks based on the international CAMELS model combining financial management and systems and control elements was introduced
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profit and their loyal customers were always remained. Bayambang is one of the town with the largest number of barangays in Pangasinan‚ a largest place to establish a business. Business opportunity is increasing like mini grocery market‚ malls‚ fast food chains‚ banks‚ water refilling station and other small and big enterprises. This business establishment where very profitable and have impact to the customers especially here‚ is the groceries stores because customer or people can get or buy
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debate which is still ongoing‚ about online vs. traditional shopping. And even though shopping centres are still being thronged by shoppers‚ just as they do on the Internet‚ the question still remains – Whether online shopping will conquer all‚ or if traditional shopping will survive this increasing onslaught of e-shopping? In order to study this‚ let’s examine a few pros and cons of online vs. traditional shopping: One of the main advantages of shopping online is the elimination of the need to drive
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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Esther Olayinka Ogbonnikan JOB SATISFACTION AND EFFICIENCY AMONG HOTEL WORKERS Case Study of Giant Star Hotel Lagos‚ Nigeria Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism March 2012 CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Date March 2012 Author Esther Olayinka Ogbonnikan Degree programme Degree Programme in Tourism Name of thesis JOB SATISFACTION AND EFFECIENCY AMONG HOTEL WORKERS: Case Study of Giant Star Hotel
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