CUSTOMER SATISFACTION QUESTIONNAIRE Name: __________________ Gender: Male ( ) Female( ) Q: 1 Do you have a bank account? * Yes * No Q: 2 Do you have an internet banking facility with you? * Yes * No Q: 4 How often‚ do you use internet banking for the transaction purposes? * Occasionally * Frequently * Never * Often * Very often Q: 5 To what extent do you prefer the use of internet banking over Credit card/Debit cards? Very Much 1 2 3 4 5 6 7
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Lhr.‚ Pakistan. Abstract Banking sector of Pakistan is characterized by the high competition and in order to survive in the market place‚ employers have understood the need for ongoing training and development to equip their employee to better cope up with the demands of the dynamic environment today. This study seek to determine the impact of this training and development on motivation and job involvement along with what training methods are widely used in the banking sector of Pakistan. The primary
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A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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Submitted to: Mr. E-Banking in Pakistan: opportunities and challenges Generally speaking‚ three factors‚ quickness‚ easiness and cheapness have become the catchwords for the competitiveness and usefulness of all the business operations. Particularly it is commonplace today to say that banking is undergoing a radical transformation. The symptoms are new products‚ new players‚ new channels etc. This transformation is taking place across all sectors of the banking industry. That is why banks
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Customer satisfaction of mcD Intro. The topic is selected to analyze the satisfaction levels of the customers towards McDonald’s products. The topic is aimed at understanding the consumer’s satisfaction. 2) Introduction to McDonalds Corporation :- McDonald’s Corporation is the world’s largest chain of FAST FOOD RESTAURANTS‚ Serving nearly 58 million customer dalily. It was started by two brother Dick and Mac Donald in San Bernardino‚ California in 1940. McDonald’s Restaurants are found in more
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Technology in Banking & Finance Top 5 To Try Banking & Finance Information Definition of Mobile Banking How to Renew a Computer’s IP Address How to Get Wireless Internet How to Choose a Laptop or Notebook Computer Ads by Google Information Technology in Banking & Finance By Osmond Vitez‚ eHow Contributor Print this article Information technology has changed the way companies conduct business domestically and internationally. The banking and finance
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[pic] INTRODUCTION 1.1 ‘Banking’ on CRM’ “Competition and globalization of banking services are forcing banks to be productive and profitable. To retain High Net Worth individuals‚ banks should focus strongly on relationship management with customers. Innovative Customer Relationship Management (CRM) strategies and cutting edge software can help‚ to a great extent‚ in achieving the desired results. To provide customized services‚ banks are opening Personalized Boutiques which
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A Summer Training Project Report on “RETAIL BRANCH BANKING” In “HDFC BANK PVT LTD.” Submitted to: Mahamaya Technical University‚ NOIDA For pursuing the degree of MASTER OF BUSINESS ADMINISTRATION 2012-2014 Submitted By: External Guide: Name PRIYANKA KHURANA MS. BHAVNA GARG Roll No. 1263970071 Assistant Professor MBA- 3rd
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Assignment On Microfinance and Islamic Banking Submitted to: Dr. Mohammed Nurual Islam Department of Business Administration International Islamic University Chittagong Dhaka Campus Submitted by: Rabiul Hossain ID: B092070 Batch no: FIN-5 Date of Submission: 22/02/2013 Microfinance 1. Introduction: Micro financing
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