MARKETING OF BANKING SERVICES. 1. Introduction. Bank Marketing. Why Bank Marketing. Features of Bank Marketing. Services. Characteristics of Services. Difference between Product and Services. 2. Marketing. Features. Marketing of Tools and Techniques. Marketing Mix in Banking. Growth of Service Market. Marketing Approach in Banks. 3. Justification for Marketing the Banking Services. Satisfaction of Customer Needs. Bank Marketing in the Indian Perspective. 4. Articles. Summary
Premium Marketing Bank
The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
Premium Quality management ISO 9000 Quality assurance
Banking and social media INDEX * Introduction- pg 3-11 * The why and how of social media w.r.t banking- pg 12-24 * International and Indian Examples of social media- pg 25-28 * The grey side of social media usage- pg 29-30 * Suggestions- pg 31 * Conclusions- pg 33-34 Introduction Social media and banking do not seem to have a strong relation at the first look on the topic‚ but are indeed complexly related in today’s world with the continuous evolution of the banking
Premium Social media Bank Twitter
Report: 2010. Retrieved September 12‚ 2011 from http://www.rhb.com.my/corporate_profile/investor_relation/pdf/annual_reports/2010/RHB%20Bank%20Berhad%202010.pdf Gup‚ B. E.‚ Avram‚ K.‚ Beal‚ D.‚ Lambert‚ R.‚ & Kolari‚ J. W. (2007). Commercial Banking. Milton‚ Qld: John Willey & Sons Hassan‚ H.‚ & Mohammed‚ F. (2007). Banks’ risk management: a comparison study of UAE national and foreign banks. The Journal of Risk & Finance‚ 8(4)‚ 394-409. Hong Leong Bank Berhard. (2009). Annual Report:
Premium Asset Balance sheet Financial ratios
Mobile Banking Among Offline Consumers Mobile Channel Addresses Offline Consumers’ Needs for Frequent Transactions While Reducing Bank Channel Costs In the face of turbulent economic conditions and significant cost pressures‚ U.S. financial institutions‚ like their counterparts around the world‚ are focusing on improving the profitability of their customer relationships‚ lowering channel costs and enabling more self-service electronic banking. In recent years‚ the rise of mobile banking has opened
Premium Mobile phone Online banking Bank
being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my
Premium Customer Customer service Bank
org/bam Full Length Research Internet banking in India: Emerging risks and new dimensions R. K.Uppal Principal Investigator‚ University Grants Commission Sponsored Major Research Project‚ D.A.V College‚ Malout152107‚ Punjab‚ India. E-mail: rkuppal_mlt@yahoo.com‚ Mb. 094635-99700‚ 01637-261188(R) Accepted 24th February‚ 2011 In the present day‚ total automation of banking operations is an imperative need for all banks to attract more customers‚ provide efficient services‚ and survive in
Premium Bank
empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
Premium Employment
communications the Internet banking portal of our bank‚ enables its retail banking customers to operate their accounts from anywhere anytime‚ removing the restrictions imposed by geography and time. It ’s a platform that enables the customers to carry out their banking activities from their desktop‚ aided by the power and convenience of the Internet Internet Banking System is a system that has been developed in order to help clients with the daily day-to-day transactions. Internet banking systems means that
Premium Bank
Chapter 1 Introduction 1.1) Introducing of Banking Managment : It is generally said that the word “BANK” has been originated in Italy. In the middle of 12th century there was a great financial crisis in Italy due to war. A bank is a financial institution which deals with deposits and advances and other related services. It receives money from those who want to save in the form of deposits and it lends money to those who need it. Definition of a Bank is‚ Oxford Dictionary defines
Premium PHP Java Sun Microsystems