Why consumers are not using internet banking: a qualitative study Philip Gerrard Nanyang Business School‚ Nanyang Technological University‚ Singapore J. Barton Cunningham School of Public Administration‚ University of Victoria‚ Victoria‚ British Columbia‚ Canada‚ and James F. Devlin Nottingham University Business School‚ Nottingham University‚ Nottingham‚ UK Abstract Purpose – This paper illustrates why consumers are resistant to using internet banking. Design/methodology/approach – A survey
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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Predicting young consumers’ take up of mobile banking services Nicole Koenig-Lewis School of Business and Economics‚ Swansea University‚ Swansea‚ UK 410 Adrian Palmer School of Business and Economics‚ Swansea University‚ Swansea‚ UK and ESC Rennes School of Business‚ Rennes‚ France‚ and Alexander Moll School of Business and Economics‚ Swansea University‚ Swansea‚ UK Abstract Purpose – This paper aims to investigate the barriers for adopting mobile banking services. From a methodological perspective
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Five Forces on retail banking industry. 12 3.1 Rivalry among Existing Companies 13 3.2 Entry barrier 14 3.3 Supplier power 16 3.4 Buyer power 17 3.5 Availability of Substitute products 19 3.6 Summary of the Porter’s 5 Forces analysis 20 4. Conclusion 21 5. Method Evaluations and Writing Limitations 22 6. Reference 23 B014351 Xin Li Msc. Finance and Management 2010 Is UK Retail banking industry still ‘charming’? A Report on the UK Retail Banking Industry 1. Introduction
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1. Give examples for the supply chain types. Then mention the type is being used in your company. Integrated Make to Stock The integrated make-to-stock supply chain model focuses on tracking customer demand in real time‚ so that the production process can restock the finished-goods inventory efficiently. This integration often is achieved through use of an information system that is fully integrated. Examples: 1- Starbucks Coffee (starbucks.com) 2- It is a usually associated with the
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on a sustainable basis in responsible banking. They are shifting forward from profit to people and now more importantly‚ to create a better future for all. INTRO TO GREEN BANKING A Green Bank is a bank that promotes environmental and social responsibility but operates as a traditional community bank and provides excellent services to investors and clients. Its progressive approach to the community and the earth sets it apart from other banks. Green Banking is a general term which can cover a multitude
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Decision Making Assignment 1 Tutorial Group: B3 Tutor: Alex Soon Complete by: Liu Yilin & Liao Jing Question 1 (8 marks) A small greengrocery is very popular with the local residents. Honey is one of the commodities that customers find particularly appealing and accordingly its sales are high. However the supplier of a locally produced honey “Bees Knees” is questioning why sales of this brand at the greengrocery are so poor when compared with other brands. You have been commissioned
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Industrial Profile HISTORY OF BANKING IN INDIA Without a sound and effective banking system in India it cannot have a healthy economy. The banking system of India should not only be hassle free but it should be able to meet new challenges posed by the technology and any other external and internal factors. For the past three decades India’s banking system has several outstanding achievements to its credit. The most striking is its extensive reach. It is no longer confined to only metropolitans
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Thesis on Internet Banking Internet banking is the new method of banking using the new technologies available in the world today. Instead of needing to travel into a local branch of your bank‚ the Internet allows you to do a wide variety of useful things with your accounts. It can be accessed from anywhere that there is a computer with the Internet‚ and of course unlike bank branches the net is open 24 hours a day 7 days a week. The services available online vary from bank to bank. Most of
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Banking Ombudsman [1] is a quasi judicial authority functioning under India’s Banking Ombudsman Scheme 2006‚ and the authority was created pursuant to the a decision by the Government of India to enable resolution of complaints of customers of banks relating to certain services rendered by the banks. The Banking Ombudsman Scheme was first introduced in India in 1995‚ and was revised in 2002. The current scheme became operative from 1 January 2006‚ and replaced and superseded the banking Ombudsman
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