CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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Maybank Online Banking System Maybank is a trade name for Malayan Banking Berhad and is the largest bank and financial group in Malaysia with significant banking operations in Singapore‚ Indonesia and the Philippines. Maybank was founded by Malaysian business tycoon Khoo Teck Puat‚ who died in 2004. The bank also has large interests in Islamic banking through Maybank Islamic Berhad and insurance via its Etiqa subsidiary. Maybank is the largest bank in Malaysia with 401 domestic branches. Maybank
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McKay‚ Marshall‚ Lee and Viehland (2008) online banking or electronic banking (e-banking) includes various banking activities conducted via the Internet from home‚ business‚ or on the road opposed to at a physical bank location. This paper shall compare and contrast both the online and offline retail environment for banking services. Internet banking offers great opportunities to the financial-services industry‚ including: • a huge potential customer base • large economies of scale in investment
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University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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quality customer service is the keystone to success. Customer service is all around us. Most of us engage in customer Service activities of some type during our normal daily routines at Work. All of us encounter customer service when we go to the Store‚ call a company on the phone‚ or visit a business’s web site. However‚ simply being exposed to customer service doesn’t mean you understand how to do it well or how to evaluate whether you are receiving an acceptable level of customer service
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Introduction Islamic Banking in Bangladesh There are currently seven commercial banks operating under Islamic principles. They are: 1. Islami Bank Bangladesh Limited‚ 2. Al-Arafah Bank Ltd. 3. Social Investment Bank Ltd‚ 4. Exim Bank Ltd‚ 5. Shahjalal Islami Bank Ltd. 6. Icb Islamic Bank Ltd 7. First security Islami Bank Ltd. HISTORICAL BACKGROUND First Security Islami Bank Limited (FSIBL) was incorporated in Bangladesh on 29 August 1999as a banking company under
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1.0 CHAPTER ONE 1.1 BACKGROUND OF STUDY Donor agencies and nongovernmental organization have long regarded tourism as a tool that could successfully foster economic and human development(united nations conference on trade and development‚2008)And help alleviate poverty in developing countries(Organization for economic cooperation and development‚2008:Goodwin‚2009).Community based tourism is one of the largest and fastest growing industries (Lansing and De Vries 2006).Since the 1980 tourism literature
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Apart from that‚ banking operations are also one of the factors which contribute to the economical growth of a country. The main core business of the banking corporation is being a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. Moreover‚ a bank also connects the customers that have capital deficits to customers with capital surpluses. 1.1 Role of Banking Institutions In addition
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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BANKING Definition of Banking: According to Crowther‚ a bank "Collects money from those who have it to spare or who are saving it out of their incomes‚ and it lends this money to those who require it." In the words of Kinley‚ "A bank is an establishment which makes to individuals such advances of money as may be required and safely made‚ and to which individuals entrust money when not required by them for use." According to John Paget‚ "Nobody can be a banker who does not (i) take deposit
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