University of jordan Faculty of Business Administration Master of accounting Research The Impact of Service Quality on Customer Satisfactions in Islamic Jordanian Banking Supervisor: Dr. Suzan Abed Prepared by students: Shehab Saleh AL-Ajarmeh First semester 2011/2012 Contents |- abstract…………………………… | |- Introduction………………………………
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Country: Thailand Country Overview Overview of the Thai Banking Industry To begin with‚ the overall structure of the Thai financial sector is mainly consisted of the Bank of Thailand (BOT)‚ governed by the Ministry of Finance‚ whose duties are to maintain financial stability of the economic system and to supervise financial institutions – commercial banks‚ finance companies‚ credit foncier companies‚ and non-bank such as credit card and other non-collateralized loan activities. Other key
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Pakistan Banking Sector INTRODUCTION Financial Sector Financial Sector in Pakistan owns a number of financial institutions -Commercial banks‚ specialized banks‚ national savings schemes‚ insurance companies‚ investment banks‚ stock exchanges‚ leasing companies‚ micro-finance institutions and Islamic banks etc. They offer so many products and services of assets and liabilities side. Financial developing has increased during the last several years instead of commercial banks. Commercial banks
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CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA COLLEGE‚ CHENNAI CUSTOMER SATISFACTION AMONG USERS OF EXIDE. * A GENERAL STUDY Summer Project Submitted by Niranjan V Paul For the award of the POSTGRADUATE DIPLOMA IN BUSINESS MANAGEMENT LOYOLA INSTITUTE OF BUSINESS ADMINISTRATION LOYOLA
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
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Introduction Banking is an important institution in the economy and plays a very important role in the economic life and economic growth of any society. While it is of common understanding that banking is not “The Economy”‚ it is agreed that the health of the country’s economy is closely related to the soundness of its banking system which can be sustained through strict regulations and supervision in order to monitor and control business risks such as Capital Risks‚ Liquidity Risks‚ Credit Risks
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Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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Paper presentation On Risk in banking sector. Abstract: The structure of the paper is three-fold‚ where we begin by what is risk in banking scenario and its effects on internal operations of a bank‚ followed by the various types of risk in Indian banks and what can be done or the measurements taken and finally the future look. Introduction: The Indian Financial System is tasting success of a decade of financial sector reforms. The economy is surging and has gathered
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BANKING SECTOR REFORMS AND NPA: A STUDY OF INDIAN COMMERCIAL BANKS Meenakshi Rajeev and H P Mahesh 1 Abstract The issue of non-performing assets (NPA)‚ the root cause of the recent global financial crisis‚ has been drawing the attention of the policy makers and academicians alike. The problem of NPAs‚ which was ignored till recently‚has been given considerable attention after liberalisation of the financial sector in India. This exploratory paper examines the trends of NPAs in India from
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