Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | Cleaning firms
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INDUSTRY PROFILE HISTORY OF WASHING MACHINE Washing machine made their mark in the Indian market in the eighties. Videocon was the first company in India to introduce washing machine. Over the years it has remained market leader‚ with an overall market share of 35%‚ by introducing flexible strategies. Initially‚ the challenge was to ran away homemakers from their traditional method of washing clothes‚ but then‚ owing to high prices‚ the market appeared to be limited only to upper income urban
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Alan D. Smith‚ William T. Rupp‚ “Strategic online customer decision making: Leveraging the transformational power of the Internet”‚ 2003‚ Online Information Review‚ Vol. 27 (6)‚ pp.418-432. 7. Amor‚ D.‚ “The E-business (R)Evolution” ‚ New Jersey‚ Prentice Hall PTR 8. Atkins‚D.et.al. “Internet Security: Professional Reference”‚ Indianapolis‚ New Riders‚ 1996. 9. Arunachalam‚ L. and Sivasubramanian‚ M. (2007) ‘The future of Internet Banking in India’‚Academic Open Internet Journal‚ Vol. 20.
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Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
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COUNTRY REPORT ON CUSTOMER LOYALTY IN RETAIL SECTOR WITH SPECIAL EMPHASIS ON TESCO Submitted By: Rajat Kaul A1808709003 2009-2011 Submitted To: DAVID OGLE TABLE OF CONTENT Chapter 1 Introduction Introduction Aims and Objectives Chapter 2 Literature Review The Concept of Loyalty Loyalty Programs in India Chapter 3 Methodology Research Methodology Comparative Analysis Chapter 4 Analysis
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Table of Contents Introduction……………………………………………………………………………………………………………………………………………2 Main objectives of study………………………………………………………………………………………………………………………………………..2 Overview of the Banking Sector3 Competitive Advantage………………………………………………………………………………………………………………………….. 4 Michael Porter: Guru of Competitive Advantage…………………………………………………………………..……............................... 4 How do banks benefit from competitive advantage………………………………………………………………………………..8 Company Profile – Mauritius Commercial
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A Comparative Study of Banking Services and Customer Satisfaction in Public‚ Private and Cooperative Banks N.Amuthan‚ Associate Professor‚ Department of Commerce‚ A.G.Government Arts College‚ Tindivanam‚ Villupuram Distsrict‚ Tamil Nadu. Keywords: Transaction based Banking services‚ IT enabled banking services‚ Customer satisfaction‚ Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology. It becomes
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its banking system. The role of banks has placed them as a very valuable partner in the process of economic development. Nowadays‚ banks are very useful for the utilization of the assets of a nation. If there would be no banks then a large segment of assets in the country would stay idle. It is possible to attaining long-term success in the banking sector by providing excellent customer service. It is an effective strategy for taking full advantage from the engagement between customers with
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advertising and sales salaries 3) Which channel of distribution you will adopt to deliver your product to foreign customers? (5 Marks) Place: Determining the most effective and efficient way to get products from producers to consumers. Distribution also involves choosing which channels of distribution are most appropriate. 4) What will be your promotion method to attract the foreign customers toward your products? (5 Marks) Promotion: All of the activities a firm undertakes to communicate and
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MERGERS AND ACQUISITIONS IN BANKING SECTOR IN INDIA- A LEGAL PERSPECTIVE ROLES A D RESPO SIBILITIES OF CCI I BA K MERGERS -A LEGAL PERSPECTIVE A Research Paper submitted in partial fulfilment for the requirement of the Internship‚ May‚ 2010 Submitted toMr. R.N.Sahay Competition Commission of India Submitted byRuchi Sahay IVth Year‚ B.A.LL.B Chanakya National Law University 1 By Ruchi Sahay‚ Internee MERGERS AND ACQUISITIONS IN BANKING SECTOR IN INDIA- A LEGAL PERSPECTIVE ACK OWLEDGEME T This
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