ACCEPTANCE OF E-BANKING AMONG CUSTOMERS (An Empirical Investigation in India) K.T. Geetha1 & V.Malarvizhi2 Professor and Assistant Professor‚ Department of Economics‚ Avinashilingam Institute for home Science and Higher Education for Women Coimbatore -641043‚ TamilNadu‚ India 1 2 Abstract Financial liberalization and technology revolution have allowed the developments of new and more efficient delivery and processing channels as well as more innovative products and services in banking industry. Banking
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INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business to develop customer loyalty that in turn builds
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PEST Analysis • Political factors: As Poland became member of the European Union it became more attractive for foreign investors‚ especially it became easier to invest for members of the EU community. Poland is a democratic state with market economics. Being member of the EU‚ Poland receives grants from it. Political situation is stable. No revolutions‚ wars‚ strikes or terroristic attacks happen in Poland‚ that fact makes it additionally attractive for the investors. Entrance to the EU zone
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the student to practical knowledge of their course of study. 2. Makes student to more familiar with the operations of the labour market and its conditions of services. 3. Enhance and improve student human relations e.g with the workers and customers of such establishment. 4. Make students more thoughtful i.e. it enables them to think deeply and provide solutions to problem encountered in the course of the training exercise. 5. Makes students expose to and get informed about other things
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Reforms of the Banking Sector In India Indian banking sector has undergone major changes and reforms during economic reforms. Though it was a part of overall economic reforms‚ it has changed the very functioning of Indian banks. This reform have not only influenced the productivity and efficiency of many of the Indian Banks‚ but has left everlasting footprints on the working of the banking sector in India. Let us get acquainted with some of the important reforms in the banking sector in India.
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Narasimham Committee on Banking Sector Reforms (1998) The purpose of the Narasimham-I Committee was to study all aspects relating to the structure‚ organization‚ functions and procedures of the financial systems and to recommend improvements in their efficiency and productivity. The Narasimham-II Committee was tasked with the progress review of the implementation of the banking reforms since 1992 with the aim of further strengthening the financial institutions of India.[4] It focussed on issues
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rapidly changing job requirements. We offer seminars and workshops to help you start‚ or improve your business operations. We focus on issues that impact small business operators from high level business plan writing to daily operational issues such as customer retention. Attendance is limited to 10 – 15 people each. Employee training workshops are also offered. The model below traces the steps necessary in the training process: Organizational Objectives Needs Assessment Is There a Gap? Training Objectives
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SouthAsia Enterprise Development Facility (SEDF) Results of the Banking Survey of the SME Market in Bangladesh Sector Report February 2006 SouthAsia Enterprise Development Facility (SEDF) Results of the Banking Survey of the SME Market in Bangladesh Sector Report February 2006 © PA Knowledge Limited 2006 Prepared for: Prepared by MIDAS PA Consulting Group The Chrysler Building 405 Lexington Avenue New York‚ NY 10174 USA. info@paconsulting.com www.paconsulting.com e.Gen Consultants
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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Review and Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. In this paper
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