"Customer satisfaction in banking sector" Essays and Research Papers

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    E-ISSN 2281-4612 ISSN 2281-3993 Academic Journal of Interdisciplinary Studies MCSER Publishing‚ Rome-Italy Vol 3 No 5 July 2014 Business Process Reengineering in Organizational Performance in Nigerian Banking Sector Eke‚ Gift Juliet Adaku Ngozi Achilike Niger Delta University‚ Wilberforce Island‚ Bayelsa State‚ Nigeria Doi:10.5901/ajis.2014.v3n5p113 Abstract In this study‚ discussion which is an offshoot of the statement of the objectives‚ review of empirical studies and the theoretical framework

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    manufacturing and in service sectors. This has brought higher employment opportunities‚ increases in income level‚ and changes in consumption pattern and consequently there emerges a competitive environment in the country. Specifically‚ the expansion of private banking business‚ along with customized services‚ has created a severe implied competition in this sector. This competition has made the service gap wider as private banks offer better services to their internal and external customers. The scenario has

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    Assisting the Customer (P1‚ P2‚ M1) Organisation | Size | Type | Main method of customer interface | Virgin Atlantic | Large | Private and integrated | Online and over the phone | Merlin Entertainments | Large | Private | Face to face | Thomas cook | Large | Private and integrated | Face to face and over the phone and online | Marwell Zoo | Medium | Independent | Over the phone | Aspersion Guest House Surrey | Small | Independent | Face to face | Anis Louise Guest

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    Banking

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    Banking Introduction What is a bank ? A banker or bank is a financial institution that acts as a payment agent for customers‚ and borrows and lends money. In some countries such as Germany‚ banks are the primary owners of industrial corporations while in other countries such as the United States banks are prohibited from owning non-financial companies. Banks borrow money by accepting funds deposited on current account‚ accepting term deposits and by issuing debt securities such as banknotes

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    NIGERIAN BANKING SECTOR AND ITS DEVELOPMENT IN RECENT TIMES JOYCE AKPATA TABLE OF CONTENTS 1. INTRODUCTION 2. CHARCTERISTICS OF THE NIGERIAN BANKING SECTOR 2.1. Size 2.2. Supervision and Regulation 2.3. Corporate Governance 3. RECENT DEVELOPMENTS IN THE NIGERIAN BANKING INDUSTRY 4. GLOBAL INFLUENCES ON THE NIGERIAN BANKING SECTOR 4.1. Global Recession 4.2. ICT and electronic banking 4.3. Globalisation 4.3. The perceived role of IMF/ World Bank 5. THE EFFECT OF THE BANKING SECTOR ON

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    Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba‚ Bina Patel‚ Nova Southeastern University‚ Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by

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    banking

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    content 1.0 Banking risk 2 1.1 Credit Risk 2 1.2 Illegal lending risk 3 1.3 Illegal fund-raising risk 3 1.4 Financial swindling risk 3 2.0 Bank Risk Classification 4 2.1 Credit Risk 4 This is the main risk of commercial banks. Means of access to bank credit to support the possibility of a debtor can not repay on time and in accordance with the contractual principal and interest. In today’s commercial banking business diversification‚ not only the traditional credit risk remains a major

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    research will try to answer) Distinctions in the Customer Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest

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    Potential Strategies for HSBC’S Entry into China’s Rural Banking Sector TABLE of Contents 1. Introduction 1 2. Foreign banks’ investment opportunities in rural China 2 3.Existing Problems for HSBC in China 3 3.1 Limitations in farming lending 3 3.2Rural Banking Lack of Talented Persons and IT infrastructure 3 4. Potential Strategies for HSBC 4 4.1 Developing tailored lending products 4 4.1.1 Loans for enterprises and farmers 4-5 4.1.2 Individual lending 5 4.2 Cultivating talented employees

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    Technology What Drives Customer Loyalty and Profitability? Analysis of Perspectives from Retail Customers in Ghana’s Banking Industry By: Daniel Nukpezah & Cephas Nyumuyo Supervisor: Prof. Anders Hederstierna [pic] Thesis for the Master’s degree in Business Administration Spring‚ 2009 ABSTRACT Customer loyalty as a concept is a critical

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