IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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has their own dedicated target market. Few of them only work in rural sector while others in both rural as well as urban. Many even are only catering in cities. Some are of Indian origin and some are foreign players. India’s economy has been one of the stars of global economics in recent years. It has grown by more than 9% for three years running. The economy of India is as diverse as it is large‚ with a number of major sectors including manufacturing industries‚ agriculture‚ textiles and handicrafts
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post and supervisory staff such lengthy and time consuming procedure must be followed in order to have scientific selection of employees. The banking sector is growing very fast to match the economic growth of the country; I had therefore decided to select the important topic of Human Resource Management in the Banking sector for my project. Banking sector is progressing rapidly with the economic growth. This results in extreme competition. Fulfill customer’s need more efficiently and effectively
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INDIAN BANKING SYSTEM: THE CURRENT STATE & ROAD AHEAD ANNUAL SURVEY September 2006 [pic] Federation of Indian Chambers of Commerce & Industry Federation House‚ Tansen Marg‚ New Delhi – 110 001 Executive Summary India’s banking sector is growing at a fast pace. It has become one of the most preferred banking destinations in the world. Indian markets provide growth opportunities‚ which are unlikely to be matched by the mature banking markets around the world. FICCI conducted a survey
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CRM & the Banking Industry http://www.ehow.com/how_6808577_implement-crm-banks.html Carl Wolf Currently residing in Coral Gables‚ Florida‚ Carl Wolf has been a banker and financial services professional for the past 41 years. He began to publish online articles about his profession in 2009. Wolf holds an associate degree from Los Angeles City College and a certificate in international banking. CRM & the Banking Industry Customer Relationship Management (CRM) helps banks to
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View‚ Shaheed-e-Millat Road (Ext.) Karachi-75500‚ Pakistan E-mail: amber.osman@yahoo.com Tel: (92-21) 111-264-264 (Ext. 2010); Fax: (92-21) 35894806 Abstract Pakistan is a moderate Islamic country‚ and Karachi its Financial Hub. The Islamic banking industry has seen an enormous growth in the past ten years in the space of Pakistan. This study is intended to observe the criteria of Islamic bank selection for the diversified consumers of Karachi‚ Pakistani. Ten factors which include Convenience
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Abstract The purpose of this study was to identify the training needs among employees of Public sector bank. In the current dynamic business environment training has become indispensable. The biggest challenge of human resource managers is to train the employees to produce desired results. In the cyclical process of training‚ training needs analysis is the first step which analyses the areas where training is essential. Total 100 respondents responded to the pre-tested questionnaire‚ for which Cronbach’s
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GENERAL INTRODUCTION ABOUT THE SECTOR The Indian economy is emerging as one of the strongest economy of the world with the GDP growth of more than 8% every year. This has given a great support for the development of banking industry in the country. Due to globalization‚ competition among the banks has drastically been increased. As India has a substantial upper and middle class income hence the banks have immense opportunities to increase their market shares. The consumer being on the receiving
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Pakistan Banking sector Compiled by: Consulate General of Switzerland Karachi‚ 25th February 2011 1. ECONOMIC OVERVIEW: Pakistan’s economy has been predominantly agrarian. Since Pakistan came into existence‚ the contribution of the agricultural sector to the GDP has declined gradually from over 50 percent in 1949-1950 to about 22 percent in the fiscal year 2009-10 (July 2009-June 2010). However‚ agriculture still remains the major sector of the GDP composition. Other economic sectors include
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Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
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