The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction New Jersey City University Abe Mohammad Ginna Ruiz Gina Gasbarro Rejina Dhakal Cornelius Ongera Quantitative Methods for Business Decisions‚ BUSI 603. Professor Rosilyn H. Overton The Effect of Automated Cashiers on Supermarket Employment and Customer Satisfaction Grocery stores‚ known as supermarkets‚ sell fresh and preserved foods.
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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Investigation of online service quality of HSBC‚ with regard to customer satisfaction Case study based on HSBC Bank (UK) BY Nishar chozhivalappil 1092227422616 Dissertation submitted in fulfillment of the requirements for the degree in master of business administration at University of wales Student Name : Date : ------------------------------------------------- ABSTRACT The theoretical methodology adopted in this research study has been developed according to an existing methodology
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Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Hilton Manufacturing Company In February 2004‚ George Weston was appointed general manager by Paul Hilton‚ president of Hilton Manufacturing Company. Weston‚ age 56‚ had wide executive experience in manufacturing products similar to those of the Hilton Company. The appointment of Weston resulted from management problems arising from the death of Richard Hilton‚ founder and‚ until his death in early 2003‚ president of the company. Paul Hilton had only four years ’ experience with the company
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(BCG) Matrix --------------------17 Figure 8: Competitive Profile Matrix---------------------------------------18 Figure 9: Grand Strategy Matrix--------------------------------------------19 Introduction In order to do a strategic analysis of Hilton Singapore which located in Orchard Road‚ the objective of this assignment is to know more about its current market position and strength in hospitality and tourism industry. An Overview of the Hospitality and Tourism Industry in Singapore Singapore
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Table of Content 1. Executive Summary 2. Background of the study 3. Introduction and background of Hotel 3.1 Introduction & background of Hotel 3.2 Hotel structure 4. Methodologies 4.1 Questionnaire (anonymous) 5. Analysis & finding of current problems 5.1 Problems in communications 5.2 Employees initiative and commitment 5.3 Employee job dissatisfaction 5.4 Inter-department conflicts 5.5 Employees’ behavior 6. Conclusion 7. Recommendation 7.1 Staff seminars
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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