The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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Price War in Indian Telecom Industry Executive Summary 3 Methodology 3 The Indian Telecommunications Industry 3 Mobile Growth – Twist in the Game 3 Revenue and Growth 4 Beginning of Overcrowding and Price War 4 Industry perspectives on Price War/ Falling Rates 5 Opinions from Industry Stalwarts and Watchers 7 3G on the Horizon 8 Growth at Home and Abroad 8 Conclusions 10 The Indian telecom sector could be going the airline way. 10 Hypothesis on future trends of structure
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Our CRM solution for telecom helps carriers maximize account potential‚ increase customer satisfaction and boost revenues. This is achieved by streamlining processes and consolidating customer defragmented data spread across multiple systems‚ on a single powerful technology platform. CRMnext enables a seamless transformation from a product-centric to a customer-centric organization required to succeed in a competitive market. Background Telecoms continue to face stiff revenue targets spread across
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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The telecom industry of Bangladesh has entered a phase of growing competition. Even though Bangladesh is regarded as one of the poorest‚ and a heavily populated country‚ it has found a way to grow its telecommunications sector. A flourishing mobile telephony business has brought out many positive changes in the country’s socio-economy. Foreign operators have been admiring Bangladesh as a budding high-growth mobile market‚ and have been in discussions with Bangladesh’s regulator‚ the Bangladesh Telecom
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Chapter 1 Industry Background A. Definition of the Industry: What are its Products or Services? 1. Definition The development of any country completely depends upon the growth of telecommunications; it is a technology of transmitting signal through a long distance for the sake of communicating with each other. Throughout the world‚ telecom industry is being controlled by private companies instead of government monopolies. Traditional telecom technologies are also being replaced by modern
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Telecommunication Industry The global system of telecommunication touches nearly all of us through complex networks such as telephones‚ mobile phones and internet-linked PCs. It plays an important role not just in our individual lives but is also a significant contributor to the world economy. In fact‚ the worldwide revenue for the telecommunication industry was estimated to be $3.85 trillion in 2008 where the service revenue alone constituted $1.7 trillion and is expected to touch $2.7 trillion
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of loans. The study is all about different types of loan and advances provided by the bank and its impact on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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Executive Summary In this report‚ the mobile services industry has been analyzed for 3 year period from Apr’09-Dec’11 and Idea Cellular Limited has been compared with both the industry standards and the market leader‚ Airtel. The current and likely future trends in the industry are identified with respect to market dynamics‚ subscriber growth‚ revenue growth‚ policy regulation and investments. It is believed that after a period of price war over the past 3 years‚ a consolidation phase will follow
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subordinate as well. It’s best for a leader if he/she is also a good follower. As they say‚ a good leader is a good follower. When you learn to be a good leader you also learn how to pay respect to others. Giving respect is very much important in the industry. You can’t stay long in your work if you won’t give and take respect. It’s like a mutual relationship that you have to develop in order to love your work. One must also have a strategic approach to improvement. One must not be settled and
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