Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction.......................................................................................................1-2 2.0 Background of Research..................................................................................2-3 3
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Oxford Brookes University Research and Analysis Report The identification of the effects of globalisation on the Fast-food Industry By: Meekaal Ali September 2001 Words 4850 Contents page no. 1. Introduction 3 2. Information Gathering 5 3. Identification and analysis of information
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environment characterize by diminishing customer loyalty‚ the need to be market –focused and customer centric is more critical than any other time in past. It is highly imperative for every organization to retain and use valuable information about their customer to enhance their business strategies and product and service offerings. Today‚ the key focus area of much organization is identification of a link between customer satisfaction and performance. However‚ satisfaction as the confirmation of expectation
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Management Vol. 7(4)‚ 260-264‚ 28 January‚ 2013 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM12.1307 ISSN 1993-8233 ©2013 Academic Journals Full Length Research Paper Accounting information systems in the fast food industry: A valuable tool for small business survival Thembelihle Allah‚ Puleng August‚ Siphamandla Bhaza‚ Tinashe Chigovanyika‚ Unathi Dyan‚ Tinashe Muteweye‚ Mandisi Ngcoza‚ Neliswa Tshiwula‚ Vuyiseka Qambela‚ Yanga Vooi and Juan-Pierré Bruwer*
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me you probably have had more fast food than you would like to admit. Fast food is an idea that has taken the world by storm‚ being able to travel from home to Chicago‚ to Boise‚ to Atlanta or now even China and get the same food made you way! Some people blame fast food for America’s obesity and laziness problems while others could not live a day with out a Big Mac or Whopper. Fast food was originally intended to serve working class citizens at a fair price for food when they were hungry. Today
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April 28‚ 2014 Fast Food According to Lin‚ Guthrie and Frazao‚ children’s calorie consumptions from fast food and soft drinks increased dramatically. Weight is always a problem in our society. Now a day‚ we are forgetting about healthy food just to save our time and money. We have adopted fast food to reach a level of obesity. Fast foods have a biggest contribution on obesity because of easy access on food restaurant; contain less amount of nutrition‚ and food advertisements..
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Fast food Many people nowadays depend on fast food restaurants in their daily life. Most of them particularly young people prefer to eat fast food such as hamburgers‚ hot dogs‚ French fries and pizza. There are many this restaurants are popular. The main ones are that the fast food is easy to get‚ cheaper‚ tastes delicious‚ and it is always ready. The main reason why fast food is so popular is because it is easy to get. Many people work long hours‚ so they do not have time to prepare their own
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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Review of Related Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online
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Introduction………………………………………………………………………………1 2.0 Literature Review………………………………………………………………………. 1- 4 3.0 Impact of obesity issue toward fast food chain 3.1 Poor brand image…………………………………………………………………….. 4-6 3.2 Decline in sales………………………………………………………………………. 6 3.3 Pressure from activist and non-profit organisation…………………………………... 6-7 3.4 Increase of legal restriction on business activities………………………………….... 7-8 4.0 Response of fast food chain toward obesity issue 4.1 Provide nutrition information………………………………………………………
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