In Proceedings of the 17th IEE UK Teletraffic Symposium‚ Dublin‚ Ireland‚ May 16-18‚ 2001 QUANTIFYING CUSTOMER SATISFACTION WITH E-COMMERCE WEBSITES Hubert Graja and Jennifer McManis1 Abstract E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service‚ and if those expectations are not met‚ the next site is only a click away. A number of performance problems have been observed for E-commerce Web sites
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the fast food movement on the slow food movement Everything today is fast. People think fast‚ speak fast‚ walk fast‚ write fast and eat fast. "Fast food has become such an integral part of the busy American lifestyle that there are more than 300‚000 restaurants offering it throughout the United States today" (Dorfman‚ 2001). Since everything is becoming "fast" in the world‚ the slow food movement if gradually being taken over by the fast food movement and significant factors of the slow food movement
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Fast Food Nation by Eric Schlosser discusses the fast food industry in depth. Many aspects of this industry are analyzed‚ from the inhumane treatment of the cattle in their feedlots to the overworked and underpaid employees at fast food restaurants. Although this book only looks at the American fast food industry‚ it is becoming identical for the rest of the world due to globalization. This book provides a realistic‚ yet depressing‚ view of what our society is coming to. It addresses numerous problems
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Impact of Fast Food The Impact of Fast Food Fast food especially McDonalds and KFC from the United States has brought a lot of impacts since the first day it arrived in China. You can notice that many people especially the youth and kids like fast food so of them even declare fast food is more tasteful than Chinese food. So some nutritionists warn that maybe some day fast food will take the place of Chinese food. But I don’t think so. Yes fast food does have some advantages. For example fast food
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process by which individuals and groups obtain what they need and want through creating and exchanging products and values with others. It is an integrated process through which companies create value for customers and build strong customer relationships in order to capture value from customers in return.” The modern marketer is called upon to set the marketing objectives‚ develop the marketing plan‚ organize the‚ marketing function‚ implement the marketing plan or programme (Marketing mix) and
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Some trace the modern history of fast food in America to July 7‚ 1912‚ with the opening of a fast food restaurant called the Automat in New York. The Automat was a cafeteria with its prepared foods behind small glass windows and coin-operated slots. Joseph Horn and Frank Hardart had already opened the first Horn & Hardart Automat in Philadelphia in 1902‚ but their “Automat” at Broadway and 13th Street‚ in New York City‚ created a sensation. Numerous Automat restaurants were built around the country
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Is Fast Food Causing Obesity or Are We? Obesity is a growing problem in America that has serious consequences for us and our children. Some would argue this growing predicament is due to the poor choices made by the fast food industries and the unhealthy foods they have available to the public. Others like the Center for Consumer Freedom‚ would argue that it is not only their choice to eat healthy or unhealthy but also every individuals right as Americans to make that choice without the interference
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Warren Eng.100 4/27/11 Fast Food Popularity Fast food is a huge growth in our country. Fast food restaurants are constantly trying to increase their popularity growth by lowering prices and getting faster food service technology. With this said there is a huge competition between fast food restaurants all around increasing there popularity. There are many key factors to the reasons why popularity of fast food keeps on growing. It is believed that price may be a contributing
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Fast Food Consumption In his essay Don’t Blame the Eater‚ David Zinczenko says he sympathizes with a group of children who are suing McDonald’s for making them fat. Drawing on his own experiences as a “1980’s latchkey kid” (139)‚ he describes how easy it is for teenagers to put on weight with a steady diet of fast food meals. Part of the problem‚ he argues‚ is that nutritional information about fast food is often either unavailable or hard to interpret. For instance‚ at many fast food
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Sample Customer Satisfaction Survey Are you looking for a sample customer satisfaction survey from which you could choose several questions to include in your research project? Before you choose specific questions or even a sample customer satisfaction survey‚ you should already have an excellent idea what information you are looking for‚ and should have already taken Steps 1 and 2 in the marketing research process. Relationship-based customer satisfaction research‚ often simply referred
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