Customer Retention: With Special Reference to Telecommunication Industry in Sri Lanka K. A. Silva Lanka Com Services (Pvt) Limited‚ Colombo‚ Sri Lanka S. T. W. S. Yapa Department of Decision sciences‚ University of Sri Jayewardenepura‚ Nugegoda‚ Sri Lanka samanyapa@sjp.ac.lk ABSTRACT The landscape of the telecommunication industry in Sri Lanka has been changed drastically since the deregulation of telecommunication sector in early 1990s. Number of service providers has been increased
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Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
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telecom services have been recognized the world-over as an important tool for socio-economic development for a nation. It is one of the prime support services needed for rapid growth and modernization of various sectors of the economy. Indian telecommunication sector has undergone a major process of transformation through significant policy reforms‚ particularly beginning with the announcement of NTP 1994 and was subsequently re-emphasized and carried forward under NTP 1999. Driven by various policy
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Introduction to Telecommunications Network Engineering Second Edition For a listing of recent titles in the Artech House Telecommunications Library‚ turn to the back of this book. Introduction to Telecommunications Network Engineering Second Edition Tarmo Anttalainen Artech House Boston • London www.artechhouse.com Library of Congress Cataloging-in-Publication Data Anttalainen‚ Tarmo. Introduction to telecommunications network engineering/Tarmo Anttalainen.—2nd ed. p.
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Mobile Phone Industry in India With a subscriber base of more than 680 million‚ the Mobile telecommunications industry in India is the second largest in the world and it was thrown open to private players in the 1990s. Competition has caused prices to drop and calls across India are one of the cheapest in the world. In September 2004‚ the number of mobile phone connections crossed the number of fixed-line connections and presently dwarfs the wire line segment by a ratio of around 20:1. The mobile
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1.1 Origin of the Report: Practical orientation and evaluation of banks performance is a part of the BBA program provided by University of Dhaka. The proposed topic is “Customer Service & Measuring Customer Satisfaction of One Bank”. This report is the requirement of the practical orientation. Bank is a service oriented organization. So the practical orientation has been made an integral part of the BBA degree requirement. In this regard I went to One Bank Limited to take a practical exposure
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Course: Contemporary Strategic Analysis (fall 2011) Analysis of the Russian telecommunication industry - the case of MTS 1. ------------------------------------------------- Speculate on the distinctive features of the telecom industry and define their effect on the company strategy. Historical background To start with‚ the telecommunication industry for a long time seen as a provider of public goods‚ next to post service and railway‚ also involves heavy investments at a steady but
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PHARMACEUTICALS INDUSTRY ANALYSIS –USING MAY & BAKER NIGERIA PLC. EMBA 14A GROUP 8 MEMBERS IFEYINWA OKONKWO TINA EBUEHI ADEWALE ADEDIRAN BOLA ADEROGBA ADEROGBA TAIWO OLUTOBI OLUFUNWA IFEANYI IBE 2010 8/13/2010 OVERVIEW Pharmaceuticals companies are very vital to the health care delivery systems in every country of the world. These companies are licensed to market‚ develop‚ research and distribute drugs for the prevention‚ treatment and cur of diseases and other medical conditions
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Mobile telecom industry in Bangladesh by Raiyan Mahmood Moon‚ Shaffat Fahmi and Shoiab Mortuza September 16‚ 2010 Mobile phone has become an indispensable part of Bangladesh ’s everyday-life and has made a "safe haven" in one of our pockets much like our wallet that we never want to leave at home while we head for our work! Thanks to the telecom-revolution and its relentless evolution that together have made it possible even in developing countries like Bangladesh. This is the dominant device
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Wesleyan University The Honors College The Development of the M-form in the American Automobile Industry by Daniel Joseph Koblenz Class of 2010 A thesis submitted to the faculty of Wesleyan University in partial fulfillment of the requirements for the Degree of Bachelor of Arts with Departmental Honors in General Scholarship Middletown‚ Connecticut April‚ 2010 Table of Contents Acknowledgements.................................................................................... ii Introduction
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