CUSTOMER PROFILING OF HYUNDAI i20 AND MEASUREMENT OF SATISFACTION LEVEL JSV HYUNDAI Submitted by: Ishan Chandra BBA A7006409011 MARKETING Under guidance of: MR. AMIT KUMAR SRIVASTAVA Mrs. Rashmi Tripathi ASSISTANT SALES MANAGER SR. LECTURER ABS‚ Lucknow (SUMMER INTERNSHIP REPORT IN PARTIAL FULFILLMENT OF THE AWARD OF FULL TIME BACHELOR IN BUSINESS ADMINISTRATION (2010-11) AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH
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applications. The products have proven to be very popular with small businesses. The new Marketing Director‚ Rob‚ recently discovered customer satisfaction had diminished significantly. She discovered that her predecessor had focused entirely on short term profits and sales volume‚ unfortunately ignoring customer queries and their problems. To boost sales and improve customer loyalty‚ Rob is going to recruit and train a new sales force. EOC 1 Establishing a team performance plan Question 1 Suggest ways
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Mobile Computing in the Health Industry Michael Murillo CIS500 – Strayer University Professor Eve Yeates August 19‚ 2012 Introduction Over the years‚ the growth of the information technology industry has pioneered new developments in the field of mobile computing technology. Mobile computing devices has brought about change in several organizations around the world including the banking and financial industries. One of the industries that mobile computing has had the biggest impact is the
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identify a problem of their own choice relating to their field of study and suggest how these problems may be solved at the end of project. It is in this respect that the writer has chosen this topic: The impact of Internal auditing in the telecommunication industry with Vodafone Ghana Limited as the case study. 1.0 BACKGROUND OF THE STUDY Mautz and Sharaf (1961) defines auditing as a systematic process of objectivity; obtaining and evaluating evidence against assertion and established
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tasks. The aim of this assignment is to evaluate the importance of job design and the ability of managers try to increase productivity by offering non-monetary rewards that make it easier for employees to do their job with an increased sense of satisfaction with the outcome of their daily duties. Job design is important for an organization to perform the organizational activities in the most efficient and effective manner. It provides the required information about the layout and also specifies the
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Pakistan and India Telecommunication industry: a critical analysis INDIA SIDE Telecom statistics November’05 December’ 05 January’06 Total subscribers 119.9mn 123.85mn 129.82mn Tele-density 11.00 11.43 12.00 Fixed line 48.47mn 48.93mn 49.21mn Additions during the month 0.28mn 0.46mn 0.28mn Mobile 71.46mn 75.92mn 80.61mn Total additions during the month 3.51mn 4.46mn 4.69mn GSM additions 2.32mn 3.19mn 3.52mn CDMA additions 1.18mn 1.17mn 1.17mn India’s tele-density in January 2006 neared
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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satisfaction towards broadband service Literature Review on Customer Attitude Towards Broadband Services Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types
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QUESTIONNAIRE BASED ON CUSTOMER SATISFACTION NAME OF THE ORGANISATION :……………………………………… ADDRESS / OFFICE (1) ..........………………………………………………… BRANCH OFFICE / HO ....…………………………………….( INDIA / ABROAD) CONTACT NO. (...S)..... (1) …………………………… (2) ……………………… INFORMATION COLLECTED FROM ……………………………………… DESIGNATION/ E-MAIL ID …….…………………………………………… NO. OF INTERNET USERS ………..……… HOURS OF USAGE PER
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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