Located in West Africa and bordering the Atlantic‚ Nigeria is a big country that occupies 356‚667 square miles with a total population of 168 million. Nigeria is abundant in natural resources like coal‚ gold‚ lead‚ iron‚ salt‚ copper‚ and zinc‚ but it is best known as a big producer of oil. Thanks to its size‚ population‚ and resources‚ Nigeria is dubbed as “the giant of Africa” (Falola‚ 4). According to World Bank Data of 2010‚ Nigeria has an annual percentage growth rate as 8.0%‚ one of the world’s
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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impact of globalisation which is precipitated by continuous integration of the world market and economies. Banking reforms involve several elements that are unique to each country based on historical‚ economic and institutional imperatives. In Nigeria‚ the reforms in the banking sector preceded against the backdrop of banking crisis due to highly undercapitalization deposit taking banks; weakness in the regulatory and supervisory framework; weak management practices; and the tolerance of
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preeminent customer value which will help the companies consolidate their competitive advantage and achieve long-term profitability. Companies have responded to customers’ expectation by increasing the value offered to them through improving products quality‚ reducing prices and intensifying customer services (Bill Dodds‚ 2003). In the transportation industry‚ there are more and more budget airlines and they are fiercely competing. Budget airlines dropped their prices to attract customers and price
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http://peoplesdailyng.com/changing-nigerians-identity-diaspora/ http://olorisupergal.com/nigeria-rich-country-poor-people-by-gbenga-ogunbiyi/#.UpH2I9Lik8o Nigeria is a member of both the Commonwealth of Nations‚ and the African Union. LANGUAGE There are hundreds of languages spoken in Nigeria. The official language of Nigeria‚English The languages spoken in Nigeria are said to be 521. The official language is English while the major ones that are spoken are Hausa‚ Igbo‚ Yoruba and
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organization that might have crept into its day to day affairs. The report starts off with a brief profile of the organization. It then looks at Mobilink’s parent firm‚ Orascom Telecom and what values Mobilink have inherited from this multinational telecommunications company. It then looks at the company mission statement‚ its vision and its core values. Then the report looks at the key management functions of planning‚ organizing‚ staffing‚ leading and controlling. Then the student team attempts to
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| Best Practices in Measuring Customer Satisfaction. | Week 3 Assignment | Nicholas B. Fannings 5/20/2012 GM 588Professor K. Mayberry | Customer satisfaction has long been an industry focus as a measure of managerial strength and company profitability (Kelsey & Bond‚ 2001). The satisfaction of the customer is essential to the success of a company. There are many ways for organizations to determine how satisfied their customers are with specific products or services. Although
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understand the Telecommunications Act of 1996 we must first know what the Act was brought on by. In 1974 a major antitrust case was brought on by the United States opposing AT&T. The government believed that AT&T was running a monopoly because they felt the relationship between AT&T and Western Electric was illegal. The United States proved to be right and judgment resulted with AT&T breaking up into seven companies. Another contributing factor to the Act was that telecommunications had not been changed
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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Final Analysis Telecommunications and Networking David Barnes INF325: Telecommunications & Networking Concepts Prof. Robert Whale October 14‚ 2012 Final Analysis Telecommunications and Networking Telecommunications and networking are complicated with very intricate design and structures built within them. Protocols are set in place to allow Ethernets‚ switches and gateways to achieve the abilities and capabilities of telecommunications and networking through data and voice transmissions
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