rbyadav1988@gmail.com Abstract This study focuses on the Consumer Perception of Retail outlets: A comparative study of Big bazaar and More mega store. With the help of consumer perception of retail outlets increase their sale and provide total customer satisfaction. These Retail Outlets increase the India as well as in all over the world The term consumer perception refers to the perception that consumers display in searching for purchasing‚ using‚ evaluating and disposing of products and services that
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for the factors influencing Customer satisfaction towards the services provided by Tata Motors KMO and Bartlett’s Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .719 Bartlett’s Test of Sphericity Approx. Chi-Square 567.018 df 120 Sig. .000 Interpretation: In the above table‚ the value of KMO is 0.791 and Bartlett’s test shows significant results‚ which means that factor analysis is feasible for the study. Communalities S. No Factors influencing customer satisfaction Initial Extraction 1 Skilled
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is more than just “telling and selling.” Marketing is managing profitable customer relationships. The twofold goal of marketing is to attract new customers by promising superior value and to keep and grow current customers by delivering satisfaction. Hence‚ marketing is defined as the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Today‚ marketing must be understood not in the old sense of making
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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DECLARATION We hereby declare that‚ this project is the result of our own original research and no part of it has been presented for any purpose. Other people’s ideas used have been duly acknowledged. Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature………………………………………
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A Comparative Study of Banking Services and Customer Satisfaction in Public‚ Private and Cooperative Banks N.Amuthan‚ Associate Professor‚ Department of Commerce‚ A.G.Government Arts College‚ Tindivanam‚ Villupuram Distsrict‚ Tamil Nadu. Keywords: Transaction based Banking services‚ IT enabled banking services‚ Customer satisfaction‚ Service Quality. Abstract The banking system is facing challenges with stiff competition and advancement of technology. It becomes
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be marked on this; it is simply to provide your tutor with a brief outline.) Argos are a large retail company who provide products and services to the general public. Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper
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economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers” where most of its product will be self-delivered and self-assembled by the customers But they do provide the delivery and assembly services at an extra cost which IKEA usually hire the local companies to provide those services. IKEA tries to provide a wholesome experience at its
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Employee Job Satisfaction: A Study of Robi Introduction ob satisfaction is defined as "the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs. The Research Report is prepared for the course instructor of Graduate program‚ UITS. This report is prepared as a partial requirement of Research Methodology course. Following the standard procedure and instruction given by the course instructor does this formal report. Basically total satisfaction depends on various
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