Project Report on “ FINANCIAL ANALYSIS OF MARUTI SUZUKI INDIA LTD & COMPARATIVE STUDY WITH TATA MOTORS AND HYUNDAI MOTORS ” Submitted By: Tanuja Awasthi 10/MBA/57 Under the Guidance of : Project Guide Mr. Nand Kumar Assistant Professor Project Mentor Dr. Archana Singh Assistant Professor DELHI SCHOOL OF MANAGEMENT Delhi Technological University Bawana Road‚ Delhi 110042 Year-2012 i Delhi School Of Management ‚ DTU CERTIFICATE This is to certify that Ms. Tanuja Awasthi‚ student of
Premium Financial ratios Financial ratio Suzuki
Asking each and every customer is advantageous in as much as the company will know everyone’s feelings‚ and disadvantageous because the company will have to collect this information from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with
Premium Profit Factor analysis Customer service
Administration & computer Application‚ Lonavala without Whose help completion of the project was highly impossible. I take this opportunity and privilege to articulate my deep sense of gratefulness to the managing Director‚ and the staff of the Tata motors Car Plant for their timely help and positive encouragement. I wish to express a special thanks to all teaching and non- teaching staff members of Sinhgad Institute of Business Administration & Computer Application‚ Lonavala for their continuous support
Premium Tata Motors
Active Media‚ 2004). With strong design policy supervised by ‘HC Design Lab’‚ the font is applied to all visual channels in the coherent manner for visual integration (Total Active Media‚ 2004). This reflects philosophy and culture of HC to not only customers but also employees to make strong corporate identity. Figure 1: Typeface ‘You and I’ (Source: Total Active Media‚ online‚ 2004) 1 DM5554 Strategic Design Management Functional Integration by card design Consumers are seeking
Premium Graphic design Design
Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the
Premium Maslow's hierarchy of needs
CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
Premium Bank
Background Customer satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard. In a competitive market place where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Customer satisfaction is an ambiguous
Premium Management Marketing Education
ZEALAND BANK CUSTOMERS’ SATISFACTION _______________________________________________________ A thesis submitted in partial fulfillment of the requirements for the Degree of Master of Commerce and Management at Lincoln University by Jing Wei _______________________________________________________ Lincoln University 2010 Abstract of a thesis submitted in partial fulfilment of the requirements for the Degree of M.C.M AN EMPIRICAL ANALYSIS OF NEW ZEALAND BANK CUSTOMERS’ SATISFACTION
Premium Bank
BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the financial sector. With the merger and consolidation of financial institutions in Malaysia‚ their future success will depend upon customer satisfaction and loyalty. We invite you to participate in our survey
Premium Bank
Quality of the product • Customer Service • Employee satisfaction • Specific demographic targeting • An almost untapped market Value Proposition: • The customer (and customer service) above all else. • Coffee drinking as an experience • ‘Coffee culture’ • Emotional benefits of drinking coffee Brand Image: • Customer-centric 2. Why have Starbucks customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way? Why
Premium Customer service Customer Coffee