Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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in Influence: Hyundai Everyone wants to be the best. If you aren’t the best‚ then chances are you’re looking to see who is and trying to emulate them. Put simply‚ influencers attract imitators. Lately‚ Hyundai has proved to be a leader in the auto industry. While sales of competitors have slowed to a crawl‚ Hyundai has been cruising in the fast lane and gobbling up market share along the way. Other automakers are taking notice‚ and copying Hyundai’s strategies. A decade ago‚ Hyundai introduced its
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1) What are the roles of comparative and competitive advantages in Hyundai’s success? Illustrate your answer by providing specific examples of natural and acquired advantages that Hyundai employs to succeed in the global car industry. ANS: Demand in South Korea is too low to sustain indigenous automakers like HMC and Kia‚ thus exporting is a necessity to attain the economies of scale needed to remain competitive in a tough industry. South Korea enjoys various national competitive advantages
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then the company has been able to satisfy the needs of its customers by delivering good quality product and top-notch features for its vehicles. Hyundai aims to attract customers through a total package that includes good accessories as well as good performance of the vehicle (Hyundai.com‚
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IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
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In Aug 2005 HyundaiCard established a strategic alliance with GE Consumer Finance. So‚ HyundaiCard’s largest shareholders became Hyundai Motor (31‚6%) and GE Consumer Finance (43%). HyundaiCard focused on its customer needs‚ developed new credit card products‚ and provided different online marketing campaigns. Its customer segmentation strategy focused on its customer needs: Lifestyle Influences à Activities. That why HyundaiCard formulated “Alphabet Marketing” named M‚ S‚ W‚ U‚ K and A‚ based on
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finding out the strategies followed by the companies to maintain their standards in this market. The author is paying more attention to Hyundai Motors based in India as the author is from India and has many friends and relatives working in that particular organization. This has enabled him to collect and gather the information from the employees working in Hyundai Motors. The beginning of Economic Globalization in 1980’s immense wealth has been created world over. This growth has helped many countries
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Influences of Service Quality on Customer Satisfaction and Customer Loyalty in Restaurant Industry in Malaysia. Name: Ho Choon Min Student ID: 012010030285 Research Project Proposal Supervisor: Dr. Arun Kumar Tarofder TABLE OF CONTENTS 1.0 Introduction.......................................................................................................1-2 2.0 Background of Research..................................................................................2-3 3
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FIRST DEGREE PROGRAMME IN COMMERCE SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER) Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS STUDIES (2010 Admissions onwards) Time: Three Hours Max. Weightage: 30 SECTION - A This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions. I. Choose the most appropriate answer from the following.: 1. Unsolicited sending of bulk e-mail is referred to as: (a) Stalking (b) Spam (c) Phishing (d)
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