of Hyundai Motor Company [Writer Name] [Institute Name] Hyundai Motor Company Introduction Hyundai Kia Automotive Group is a parent company of Hyundai Motor Company (HMC). In Korean‚ Hyundai means modernity. Hyundai is the largest car maker in South Korea after took control of Kia and ranked world fifth largest automaker in terms of sales. Hyundai’s vision is to provide value to the future of customers. In addition‚ their mission is to provide excellent automotive value for customers by
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PROJECT REPORT ON CUSTOMER SATISFACTION (BUSINESS RESEARCH METHODS) APRIL: - 2013 SESSION: - 2012 - 2013 Submitted To: Submitted By: Ms. Sugand Ankit Gupta Assistant Professor MBA II Department of Management Studies 28401 ABSTRACT MY project report gives brief study‚ on what are Customer Satisfaction and the techniques of achieving Customer Satisfaction. It focuses on customer’s perceptions. Many firms are interested
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on non performing assets. 1.2 INDUSTRY PROFILE: A bank is a financial institution and a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly or through capital markets. A bank connects customers with
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Suzuki motors. Satisfaction is a person’s feeling of pleasure or disappointment resulting from a comparing perceived performance in relation to his or her expectation. If the performance falls short of expectation‚ the consumer is dissatisfied. If the performance matches the expectations‚ he consumer is satisfied. If the performance exceeds expectation‚ the customer is highly satisfied or delighted. In today’s competitive scenario firms consistently tries to satisfy his existing customer to get
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Case: IB-91 Date: 09/24/08 HYUNDAI MOTOR COMPANY IN CHINA At the turn of the twenty-first century‚ Korea‟s Hyundai Motor Company (HMC) announced ambitious plans to become a global leader in the automotive industry‚ and established plants in various parts of the world‚ including Europe‚ India‚ and North America. In 2002‚ HMC turned its attention to China‚ one of the world‟s largest and fastest-growing economies. China‟s burgeoning demand for automobiles was forecast to become the world‟s third-largest―even
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Samantha Isabel F. Bergonio BSHRM3-A HRM125 Elaborate fully on these two (2) TQM Principles. 1. Do right things and do it right first time. This Total Quality Management Principle means that in work ‚ one must be effective enough to do what is right. A person must produce quality work‚ not just an ordinary work that would affect an ordinary experience‚ but something that will cause you to be productive enough. Do the right things and do it the first time reflects that a person
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PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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flourished (Ramsey & Takahashi‚ 2011). In particular‚ Hyundai has experienced rapid market growth in the U.S. market due in part to the recent struggles of its main competitors. Their success‚ however‚ is also due to its new product designs‚ fuel efficiency‚ improved customer service and consumer advertising focused on total brand quality. Indeed‚ Hyundai’s recent success can be attributed to its increase in quality. According to a Fall 2011 study‚ Hyundai has improved its perceived quality amongst U.S
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CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
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