PART 1 TOPICS * INDUSTRY OF AUTOMOBILE * HISTORY OF BIKE ------------------------------------------------- THE AUTOMOBILE INDUSTRY THE AUTOMOBILE INDUSTRY INDUSTRY PROFILE INTRODUCTION Industry Profile The market of two wheelers is very wide and because of technology‚ new products (two- wheeler) with new features are introduced day by day. The level of competition is also very high in two wheeler market. So‚ because
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Role of commercial banks in development. INTRODUCTION A commercial bank is something with which every one of us is well known. However different bankers and economists have defined it in a different way: According to Kent: “An organization whose principal operations are concerned with the accumulation of the temporarily idle money of the general public for the purpose of advancing to others for expenditure.” According to Banking Companies Ordinance 1962: “Banking
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN SELECTED COMMERCIAL BANKS IN TAMIL NADU INTRODUCTION This aim of a business concern is to get profits. This concern works for a business having a long-term approach towards satisfying customer needs. Customer retention is the purpose of their business. The trend in marketing towards building relationships with customers continues to grow and marketers have become increasingly interested in retaining customers over the long run. Building
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was a branch with 12 staffs only. Lesley Mahon‚ has been the manager of customer service at the branch since October 1996‚ was 24 years old‚who graduated from the Honors Business Administration Program at the Richard Ivey School of Business in the Spring of 1996. She expected to work at the branch for 18 months‚ then she could apply for a position at any other branch of the Canadian National Bank. Pam Stewart‚ who was a customer service representative with a high school diploma. Those two lady were
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman
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IT helps Australian bank achieve carbon-neutrality National Australia Bank has adopted tri-generation‚ private cloud‚ modular data centres National Australia Bank (NAB)‚ one of Australia’s big four banks‚ has detailed how changes to its data centres helped the organisation to become carbon neutral in a white paper (PDF) issued by the Open Data Center Alliance. The bank says it has been carbon neutral since 2010‚ thanks in large part to work on its data centres‚ which account for 43% of all energy
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December‚ 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This thesis used ACSI model as a theoretical basis‚ which is a cause-and-effect model‚ to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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Entrance * Bank Tests * TOEFL & IELTS Questions Fresher Jobs Our fresher job section is exclusively for fresh graduates! Find jobs for freshers in major Indian cities including Bangalore‚ Chennai‚ Hyderabad‚ Pune or Kochi Resources Find educational articles‚ blogs‚ discussion threads and other resources. Colleges Find details about any college in India or search for courses. | Resources » Articles/Knowledge Sharing » General » A Model Questionnaire On Customer Satisfaction
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