merciful‚ generous almighty got for giving me enough strength that enables me to successfully complete my Bachelor degree. I am deeply indebted to my honorable supervisor Farjana Arfing Department of Business Administration‚ Stamford University‚ Bangladesh‚ for providing me continuous guidance and support throughout my study. Her wide knowledge‚ logical way of thinking and valuable feedback provides a good basis of this present thesis. I am owed of her immense support‚ stimulating suggestion and continuous
Premium Bank Commercial bank Retail banking
INTRODUCTION: DEFINITION OF CUSTOMER The father of our nation‚ Mahatma Gandhi’s famous statement is worth recollection- “A customer is the most important visitor on our premises .He is to dependant on us ‚we are dependant on him .He is not dependant on us‚ we are dependant on him. He is not an outsider on our business. He is a part of it .We are not doing a favor by serving him‚ he is doing us a favor by giving us an opportunity to do so.” According to Peter Drucker. “The
Free Shopping mall Retailing Sampling
rising public debt has been exercising a serious pressure on the micro-economic stability of the country which can’t be described in a word. To find out the disadvantages of public debt one need not to give a cat’s eye view on public debt of the country. Rather we can easily find out the disadvantages of public debt if we look to the present socio economic & political condition of our country. Public debt put an upward pressure on real interest rate crowding private investment out. High public debt
Premium Money Tax Inflation
empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
Premium Employment
ORK GUIDELINES CHAPTER ONE - INTRODUCTION 1. Background of the Study 2. Statement of the Problem 3. Aims and Research Objectives 4. Research Questions or hypothesis 5. Significance of the Study 6. Organization of the Study CHAPTER TWO – LITERATURE REVIEW 1. Introduction 2. Definition of key terms 3. OTHERS (based on your research questions) 4. Should have a Conceptual Framework (either after intro or as the last in the chapter) CHAPTER THREE – METHODOLOGY 1. Introduction
Premium Typography
relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
Premium Tourism
customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined
Premium Hotel Service Customer satisfaction
Credit Ratings of Private Commercial Banks in Bangladesh (2007-2012) and long term deposit rate Where CRAB’s AA1 = CRISL’s AA+ Bank Name For 2012 CRAB --CRISL AA+ For 2011 CRAB --CRISL --For 2010 CRAB --CRISL --For 2009 CRAB --CRISL --For 2008 CRAB --CRISL --For 2007 CRAB --CRISL --- Islami Bank Bangladesh Limited Where CRAB’s AA2 = CRISL’s AA Bank Name For 2012 CRAB AA2 AA2 AA2 --------CRISL ------AA AA ----For 2011 CRAB ----------AA2 --CRISL --------------For 2010 CRAB ------------AA2
Premium Bank Commercial bank Bangladesh
Term Paper ON AN EVALUATION OF FOREIGN EXCHANGE PERFORMANCES OF EXIM BANK LTD SUBMITTED TO Mr. Mohammed Jamal Uddin Associate Professor & Mr. Mohammed Mohiuddin Associate Professor Department of Finance & Banking University of Chittagong SUBMITTED BY S.M. FARHAD BBA (Hon’s) Session: 2005-2006 Class Roll No-52O6‚ Exam Roll No-2006/41 Department of Finance & Banking University of Chittagong. Date of Submission: 30‚ SEPTEMBER 2011 Letter of Submission
Premium Bank Foreign exchange market Currency
INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
Premium Customer Customer relationship management Marketing