DECLARATION We hereby declare that‚ this project is the result of our own original research and no part of it has been presented for any purpose. Other people’s ideas used have been duly acknowledged. Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature……………………………………… Date…………………………………………… Candidates Name: …………………………… Signature………………………………………
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more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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Buckeye National Bank 1. a) PDOR- Est. MOH/Est. Act. (Total indirect costs/total value of checks processed) $2‚850‚000/$95‚000‚000= $0.03 per dollar processed. b) (i) Retail Line—(Value of checks processed X cost per dollar processed) $9‚500‚000 X $0.03= $285‚000 (ii) Business Line $85‚500‚000 X $0.03= $2‚565‚000 The allocations are driven by the dollar value of the checks processed. c) (i) Total indirect cost proportion for Retail Line (Allocation amount/Est. MOH) $285‚000/$2
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Century National Bank The following case will appear in subsequent review sections. Assume that you work in the Planning Department of the Century National Bank and report to Ms. Lamberg. You will need to do some data analysis and prepare a short written report. Remember‚ Mr. Selig is the president of the bank‚ so you will want to ensure that your report is complete and accurate. A copy of data appears in Appendix N. (EXCEL) Century National Bank has offices in several cities in the Midwest
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COMPONENTS OF CUSTOMER SATISFACTION IN FAST FOOD INDUSTRY INTRODUCTION: While the concept of customer satisfaction can be defined in different ways and can be classified in various methods‚ the common thing is that understanding and analyzing the factors that define and affect customer satisfaction can be looked at as a major marketing-related issue. Customer satisfaction is a term used to describe the positive emotions resulting from using a product/service in a way that met the customer ’s expectations
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Health Advocacy Campaign Development Tiffany E. Snowden Walden University NURS 5050/6050 Section 06‚ Policy and Advocacy for Improving Population Health February 8‚ 2015 Health Advocacy Campaign Development Living a long‚ thriving and healthy life is a vision many Americans strive to make a reality. Unfortunately‚ many are deprived of that dream because of smoking and tobacco use. It is estimated that approximately 16 million Americans suffer from a disease as a result
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NATIONAL LAW UNIVERSITY‚ JODHPUR SUBJECT: CUSTOMER RELATIONSHIP MANAGEMENT A STUDY OF CUSTOMER SATISFACTION WITH RESPECT TO CALL CENTRES OF AIRTEL Submitted to:- Submitted by:- Ms. Archi Mathur Gauri Devpura Roll No. 864 B.B.A. LL.B. (hons.)
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travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides a clear definition of a hotel: An establishment held out
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Adverse Effects of NPA on the Working of Commercial Banks NPA has affected the profitability‚ liquidity and competitive functioning of PSBs and finally the psychology of the bankers in respect of their disposition towards credit delivery and credit expansion. Impact on Profitability Between 01.04.93 to 31.03.2001Commercial banks incurred a total amount of Rs.31251 Crores towards provisioning NPA. This has brought Net NPA to Rs.32632 Crores or 6.2% of net advances. To this extent the problem
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Administration Curriculum‚ Mohammad Maruf Islam‚ author of this report was placed in Export Import Bank of Bangladesh Limited‚ Shimrail Branch‚ Shiddirgonj‚ Narayangonj by the Human Resources Division of EXIM Bank Ltd. as part of the internship program requirement. This report is prepared for the internship program consisting of a major in depth study of the “General Banking Activities of EXIM Bank Limited”. The internship program exercises a significant importance as it enables a student to familiar
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