against other businesses or their customers. Section 21 of the ACL deals with unconscionable conduct pertaining to the acquisition or supply of goods or services. Section 21(2) lists the factors‚ but non-exhaustive‚ relevant in determining whether the contract is unconscionable‚ which includes the following: bargaining power of both parties‚ whether the consumer understood the terms in the contract‚ and whether undue influence or pressure was applied. In Commercial Bank of Australia v Amadio
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AUGUST 2013 ISSN 2277-8616 Job Satisfaction Among Bank Employees: An Analysis Of The Contributing Variables Towards Job Satisfaction Aarti chahal‚ Seema chahal‚ Bhawna Chowdhary‚ Jyoti chahal Abstract: Job satisfaction can defined as extent of positive feelings or attitudes that individuals have towards their jobs. When a person says that he has high job satisfaction‚ it means that he really likes his job‚ feels good about it and values his job dignity. Job satisfaction is important technique used to
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Credit Risk Management and Profitability in Commercial Banks in Sweden Ara Hosna‚ Bakaeva Manzura and Sun Juanjuan Graduate School Master of Science in Accounting Master Degree Project No. 2009:36 Supervisor: Inga-Lill Johansson Acknowledgements After several months of hard work our thesis has been finished. Now it is time to thank everyone warmly who provided their kind assistance to us. First of all‚ we would like to thank our supervisor Inga-Lill Johansson‚ Associate Professor
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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1.0 Introduction Focusing on the subject matter of strategic hr activities we have selected two companies and analyze them in terms of these concepts. The companies are Sonali Bank Ltd. and Brac Bank Ltd. 1.1 Literature review Strategic HRM Practices • What is Strategic Human Resource Management? An updated management system that consists of the combination of competitive moves and business approaches used by managers to run the company also focus on the Human Resource those are the power house
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advent of Information Technology (IT) is rapidly changing the banking industry. In this study‚ the impact of IT on the banking industry in Nigeria is described. A questionnaire was employed to collect data from customers at five major banks in Nigeria on the extent to which customers believe that IT exerts an impact on banking services. The results of the study clearly indicate that IT has contributed immensely to the growth of the banking industry in Nigeria. Keywords: Information Technology
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Consumer perception on Public Bank versus Private Bank A survey Report Prakhar Agarwal (09FN-077) Ravi Jain (09FN-090) Sachin Gogia (09FN-094) Sandeep Agarwal (09FN-099) Saurabh Kumar (09FN-101) Sunay Jain (09FN-110) * CONTENTS Particulars Page No Executive Summary Introduction Methodology Data Analysis & Findings Recommendation Conclusion Bibliography Executive Summary Regulatory‚ structural and technological factors
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Project Report On CUSTOMER SATISFACTION CORPORATE GUIDE FACULTY GUIDE Mr. Ravi Parmar Mr. Rajnish mallick Relationship Manager Submitted in Partial Fulfillment of the requirement of Post Graduate Diploma in management Submitted By Ankur Singh PGDM-III‚ Semester Batch- 2008-10 Roll no. 014908005 Centre for Management Technology
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CHAPTER 17 LENDING TO BUSINESS FIRMS AND PRICING BUSINESS LOANS Goal of This Chapter: The purpose of this chapter is to explore how bankers can respond to a business customer seeking a loan and to reveal the factors they must consider in evaluating a business loan request. In addition‚ we explore the different methods used today to price business loans and to evaluate the strengths and weaknesses of these pricing methods for achieving a financial institution’s goals. Key Topics in This Chapter
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