CHAPTER 01 INTRODUCTION Job satisfaction refers to an employees general affective evaluation of his or her job. Spector defines the concept more simply as “how people feel about their jobs and different aspects of their jobs” (1997‚ 2). He also considers it as a “related constellation of attitudes about various aspects or facets of the job” (Spector 1997‚ 2). The organizations should be concerned about their employees level of job satisfaction? Employee satisfaction increases employee retention
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Water is a chemical compound with the chemical formula H2O. A water molecule contains one oxygen and two hydrogen atoms connected by covalent bonds. Water is a liquid at standard ambient temperature and pressure‚ but it often co-exists on Earth with its solid state‚ ice‚ and gaseous state (water vapor or steam). Water also exists in a liquid crystal state near hydrophilic surfaces. Water is considered a purifier in most religions. Major faiths that incorporate ritual washing (ablution) include Christianity
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Report on Job Satisfaction Organizational Behavior 11/27/2012 EMBA Spring‚ 2012 Submitted By: Mr. Raju Karki Ms. Rama Satyal Mr. Ramesh K.C Mr. Sandeep Amir Kansakar Mr. Sanjeev Shrestha Submitted To: Mr. Shanker Raj Pandey Contents Annex I: The Survey Questionnaire Case Analysis on Job Satisfaction in Nepal Telecom‚ Mobile Service Directorate‚ Sajha Office Why we choose Job Satisfaction and why? In this professional world job satisfaction is the key indicator
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as private banks offer better services to their internal and external customers. The scenario has created an urge to the bank policy makers to identify the underlying reasons and brought them into consideration the job satisfaction issue. It will investigate that officer of Shahjalal Islami Bank Limited play the key role in manipulating their services through implementing policy. 1.1: Statement of the Problem: Job satisfaction is the reaction of the workers against the role they play in their work
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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through their people (Galanou‚ & Dimitris‚ 2010). One of the most often cited definitions on job satisfaction is the one given by Spector (1979) according to whom job satisfaction has to do with the way how people feel about their job and its various aspects. It has to do with positive employee attitudes and actions are what create positive customer experiences. Employees who have higher job satisfaction are usually less absent‚ less likely to leave‚ more productive‚ more likely to display organizational
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Chapter – 1 INTRODUCTION INTRODUCTION A co-operative bank is a financial entity which belongs to its members‚ who are at the same time the owners and the customers of their bank. Co-operative banks are often created by persons belonging to the same local or professional community or sharing a common interest. Co-operative banks generally provide their members with a wide range of banking and financial services (loans‚ deposits‚ banking accounts etc.) The 7 co-operative principles are:
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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individual behaviour. That concept may be attitudes‚ job satisfaction‚ personality‚ values‚ perceptions‚ emotions and moods‚ or motivation. Recently‚ there is a widely debate on whether a happy employee is a productive employee‚ which indicates that people pay an increasing attention on individual’s feelings or satisfaction on their job. The key issues are that what are the causes of job satisfaction‚ how important is it and how to improve job satisfaction of employees‚ especially by managers. To understand
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Impact of Service Quality‚ Customer Satisfaction and Loyalty Programs on Customer’s Loyalty: Evidence from Banking Sector of Pakistan. Samraz Hafeez SZABIST Islamabad‚ Pakistan. Bakhtiar Muhammad Faculty Member SZABIST Islamabad‚ Pakistan Abstract Top organizations know that the road to success runs through their customers. Hence in today’s world‚ the companies who do not provide value to their customers bring an opportunity for the competitors to steal these customers. Same rule applies in banking
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