AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia Sarawak
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business organizations as they relate to strategic decisions on critical success factors including personnel‚ market leadership and customers’ loyalty. A survey of 60 managers was conducted in Lagos‚ Nigeria and some psychological measures were administered to them. The results show that managers attribute strategic decisions on personnel‚ market leadership and customers’ loyalty to effort‚ ability and nature of the task. Managers with personality traits of extraversion and conscientiousness show similar
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Methods to measure job satisfaction It is very important for companies that their employees are satisfied and happy with their job‚ because this leads to a higher working morale. This again leads to a higher output and performance of the workers as well as lower overall costs‚ which is profitable for the company. So everybody benefits from a positive working atmosphere. There are a various number of ways how employers can measure the job satisfaction of their employees. The most common ways are:
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Other issues Life satisfaction of late adulthood Learning Unit Objectives Discuss about older adult in society and policy issues in an aging society Discuss about continuity and change in PD as well as discontinuity in PD Discuss about Life Review and Wisdom Discuss about Age Stratification approach Discuss about theories of Successful Aging Secret Discuss about Social Support and Grandparenting Discuss about Retirement and issues related to it Discuss about Life satisfaction of Late Adulthood
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and what new skills she needs to develop in order to be on a track to advancement within the organization. Related Reading: Does Physical Space Impact Job Performance & Satisfaction? Workload and Stress Level Dealing with a workload that is far too heavy and deadlines that are impossible to reach can cause job satisfaction to erode for even the most dedicated employee. Falling short of deadlines results in conflict between employees and supervisors and raises the stress level of the workplace
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1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and late for work or lethargy. In Vietnam‚ thank to profound globalization‚ people has especially cared about diversity in organization’s culture and doing many researches to understand more about the level of job satisfaction and attitudes toward work
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As most people spend the majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security
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choice affects socioeconomic status‚ friends‚ political values‚ residence location‚ childcare‚ job stress‚ and many other aspects of life. And while income is important in both career selection and career longevity‚ so are achievement‚ recognition‚ satisfaction‚ security‚ and challenge. A person has a choice in calling work a job or a career. This decision usually accounts for factors such as time and interest the person puts into the work. In most cases‚ the work will be considered a job when the
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Contents How to ensure strong customer service and satisfaction 3 Customer Service System 4 Strategic Management 6 Support Automation and Automation Process 8 References 11 Role of information system in customer relationship management How to ensure strong customer service and satisfaction Customer satisfaction and service are vital components in the survival and progress of any business. it is for this reason that organizations invests heavily in ensuring that customer service reaches a level that
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