more market share by providing notably better customer service. Executives know that to stand out in a crowded field of competitors‚ customer service is a very critical component in achieving and maintaining a high level of customer satisfaction. When pressures move the organization to meet only performance goals and measurements such as overhead absorption‚ shipping dollar targets‚ labour efficiency‚ purchase price variance and the like‚ however‚ customer service often takes a back seat to these other
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Cosco (India) Fundamental Company Report Including Financial‚ SWOT‚ PESTEL*‚ Competitors and Industry Analysis Phone: +44 20 8123 2220 Fax: +44 207 900 3970 office@marketpublishers.com http://marketpublishers.com Phone: +44 20 8123 2220 http://marketpublishers.com Cosco (India) Fundamental Company Report Including Financial‚ SWOT‚ PESTEL*‚ Competitors and Industry Analysis Date: Pages: Price: ID: September 1‚ 2013 50 US$ 499.00 C37EADB77ADEN Cosco (India) Fundamental
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ORGANIZATION 2.1 About Bharthi Airtel: Bharti Airtel Limited is an Indian multinational telecommunications Services Company headquartered in New Delhi‚ India. It operates in 20 countries across South Asia‚ Africa‚ and the Channel Islands. Airtel provides GSM‚ 3G and 4G LTE mobile services‚ fixed line broadband and voice services depending upon the country of operation. It is the largest cellular service provider in India‚ with 225 million subscribers as of August 2013. Airtel is the largest mobile operator
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There are four different types of database-system users‚ differentiated by the way they expect to interact with the system. Different types of user interfaces have been designed for the different types of users. Naive users are unsophisticated users who interact with the system by invoking one of the application programs that have been written previously. For example‚ a bank teller who needs to transfer $50 from account A to account B invokes a program called transfer. This program asks the
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REPORT ON BHARTI AIRTEL LIMITED Uploaded for www.projectsparadise.com CONTENTS Acknowledgment 3 Executive Summary 4 Introduction 5 Objectives
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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studying. Others may opt to transfer or enroll in other school where education is cheaper. With this situation‚ the researchers have found the topic interesting to discuss and find out the impact on customer loyalty and customer satisfaction on achieving a competitive advantage in the University of
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Indira School of business studies‚ pune PROJECT ON BHARTI AIRTEL Submitted to‚ Prof. Amol charegaonkar SUBMITTED BY‚ ADIL KHAN B1-F-03 index S.No. Details 1 Acknowledgment 2 Executive summary 3 Introduction 4 Company history 5 Vision/ Mission of the company 6 Organization structure 7 Financial performance and Detailed ownership structure 8 Market Capitalization and basic valuation of company like book 9 Size in terms of no of employees and turnover 10 Executive Profiles 11 Business Operations
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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