123-133 Brand Equity‚ Customer Satisfaction & Loyalty: Malaysian Banking Sector Norbani Che-Ha* and Shahrizal Hashim** Services cannot be seen‚ felt‚ tasted or touched in the same manner in which goods can be sensed. Therefore‚ the key to success in services marketing is to ‘tangibilizing the intangible’ by using an extrinsic cue like a brand. Moreover‚ brands that are high in brand equity are organization powerful assets. They can lead to customer satisfaction and customer loyalty. This study
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Nigeria. Yet‚ their widespread adoption by customers of banks is not clear‚ as it appears that peoples’ perception of the technology is diverse‚ which in turn affects their decision to actually use ATMs or not. ATMs are set up to provide 24 hour services to bank customers‚ who cannot expect to be able to transact with Adoption of ATMs in Nigeria banks in the same period of time (Ugwu‚ 2008). Nevertheless‚ it is observed that banks still have many customers transacting with tellers within their doors
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Objectives • Understand several fundamental user interface (UI) design principles. • Understand the process of UI design. • Understand how to design the UI structure. • Understand how to design the UI standards. • Understand commonly used principles and techniques for navigation design. • Understand commonly used principles and techniques for input design. • Understand commonly used principles and techniques for output design. • Be able to design a user interface. • Understand the affect of nonfunctional
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designed to help users maintain and organize library. This software is easy to use for both beginners and advanced users. BACKGROUND OF THE STUDY Library Management System is a process of organizing important information especially books‚ magazines‚ cd and other informational resources‚ used to track items borrowed‚ and the scheduled time for returning and also used to track items that has been reserved‚ and the scheduled time for claiming. This system help users or people
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Mcdonald’s Success Strategy And Global Expansion Through CustomeR SATISFACTION Bahaudin G. Mujtaba‚ Bina Patel‚ Nova Southeastern University‚ Journal of Business Case Studies – Third Quarter 2007 This study was conducted for some of the most successful restaurant one amoung was Mcdonald’ds whose effective management and global expansion strategies has led this corporation to achieve big success. This research was done for Mcdonald’s where they have achieved big success in the food industry by
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CHAPTER I INTRODUCTION Today‚ computerization is a major advancement in technology that helps in many ways: it makes information storage easier and faster; thus it can save a lot of time and manpower‚ and many tasks are done in a certain amount of time. Great amount of time is being consumed by information retrieval and the billing process of most hospitals. Without computer‚ generated system is slow. To be able to provide the medical needs of the rapidly growing population‚ Hospitals must be versatile
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Space Analysis – Bharti Airtel STRENGTH Stake holders and Strategic alliance with Sony-Ericsson‚ Nokia - and Sing Tel Network in entire India Supplies broadband & telephone services WEAKNESSES: Outsourcing to Industry experts Failed deal with MTN could signal lack of real emerging market investment opportunity OPPORTUNITIES: Tie up with Google Global telecommunications and new technological brands see Airtel as strategic player Focus on average revenue per minute well suited
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[pic] [pic] IATI - INTERNATIONAL AIR TRAVEL INDEX IATI Reservation System User Manual – Ver.1 Index 1.Access to system………………………………………………………………………………………............ 2 2.Main Page ...................................................................................................... 3 2.1 Find a Ticket (Search for domestic and international flights)………………… 3 2.1.1 Domestic Lines Reservations …………………………………………
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big cities‚ such as Beijing‚ Shanghai‚ Shenzhen‚ etc. However‚ many Chinese consumers show a low level of satisfaction towards the company. This research proposal is prepared to provide guide for formal research to investigate the customer satisfaction towards Laura Arias in China. Based on the research result‚ decision can be made as to how Laura Arias can improve the customer satisfaction for better sales in China. The structure of this research proposal will strictly follow what has suggested
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Introduction Objectives of the Report: Every Study has some Objectives. On doing a course of “Audit & Inspection of Banks” we have to learn a lot of auditing and inspecting tools & techniques. This Study has been undertaken with the following Objectives: » To get an overall idea about the auditing procedure. » Gathering practical knowledge about auditing by solving Cases. » Finding out the appropriate opinion for each of the cases. »Finally generate an idea about the real scenario of how
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