Case Study: Supershuttle New York (Blue Van) By Putri Ayu Diah Chandra Puspita PMM Case Study 27th August 2011 Word count: 1‚990 (excluding bibliography) Table of Contents 1. Table of Contents 1. 2. 3. Introduction – importance of customer loyalty to a company.......................... 3 Analysis for operations management of Supershuttle ....................................... 4 Data and information needed to support management decision for Supershuttle operations management ..........
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1. What do you see as advantages and disadvantages of entering the outsourcing agreement outlined by Gupta? Advantages: 1) Pay for use and avoid excess capacity wastage. Company do not have to keep investing in maintaining excess capacity of 30-40%. 2) Lower Human Resources cost due to their transfer to vendor companies. It can use its resources and expertise to its core areas of product innovation‚ marketing‚ branding‚ pricing and value added services. 3) High bargaining power
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Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The
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tasks is accomplished with a use of at least one type of interface. The basic purpose of an interface is to help use to communicate with a machine. The three most common kinds of an interface are: touch sensitive interface‚ menu interface and graphical user interface. Using smart phones‚ laptops‚ going to the ATM machine is considered as using interface. Even writing this case study is done with a help of few different kinds of interface. We also analyzed each mentioned interface with a comparison with
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AIRTEL INDIA MARKETING AND SALES 1.4 Marketing and Sales 1.4.1 Sales Airtel Digital TV’s subscriber base stands at 6.26 million‚ according to data provided by the company till 30 June 2011. It has maintained its 25% incremental market share during the first quarter of the fiscal. Presently the market share of Airtel in the digital TV services market is 17.16% which it aims to increase through growth in value added services‚ strengthening of its interactive services portfolio‚ technological
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User Interfaces Name: Ahmed Baha Class: 9B subject C Subject: ICT Command line user interfaces Command line interface is a user interface to a computer’s operating system or an application in which the user responds to a visual prompt by typing in a command on a specified line‚ receives a response back from the system‚ and then enters another command‚ and so forth. A Command Line Interface allows the user to interact directly with the computer system by typing in commands (instructions)
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the software by working your way through the menu options. Have a look at the menus in your word processor or spreadsheet package and see how many different choices you are given. [pic] Natural Language Interface This type of interface allows the user to speak or type in their normal everyday language in order to interact with the computer. For example‚ some applications such as speech recognition software accept the spoken words and convert them into text on the computer. These applications have
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Mario Burley English98 3-26-2014 User Friendly Telephones Over 100 years ago a great man by the name Alexander Graham Bell created telephones. Which has become a great accomplishment and still to this day is very user friendly to billions of peoples all over the world. In the year of 1870‚ two inventors Elisha Gray and Alexander Graham Bell both independently designed devices that could transmit speech electrically (Telephones). Both men rushed their respective designs to the patent office
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“MARKET EXPANTION OF AIRTEL DISTRIBUTION SYSTEM” At AIRTEL Submitted To Mr. SACHIN BHARDWAZ Submitted by SUMIT AGARWAL Roll No. 0808270431 Session 2009-10
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FORESEE RESULTS / FGI RESEARCH REPORT CUSTOMER SATISFACTION‚ LOYALTY‚ AND BUYING BEHAVIOR IN THE EVOLVING MULTI-CHANNEL RETAIL WORLD JANUARY 2005 Commentary by Larry Freed President and CEO‚ ForeSee Results FORGING A NEW CUSTOMER-CENTRIC PERSPECTIVE ON MULTI-CHANNEL SHOPPERS Today’s consumers demand choice and convenience. They “mix and match” channels according to their needs for product research‚ purchase and delivery. As cross-channel shopping behavior grows mainstream‚ the best way
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