Emotional Dissonance and Customer Service: An Exploratory Study Craig C. Julian ABSTRACT. In this paper‚ the broad context for the study of emotional dissonance and its importance to marketing is set out. The relevant literature on emotional dissonance‚ its antecedents and outcomes are introduced together with the knowledge gap in the literature. The conceptual framework of emotional dissonance is expanded via exploratory research using case studies in order to identify the key issues and the
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QUESTIONNAIRES A comparative study on customer satisfaction of after sale services provided by TVS and hero Honda workshop Dear Sir/Madam As a part of our course curriculam‚ I am conducting a study on the topic “A COMPARATIVE STUDY OF CUSTOMER SATISFACTION OF THE AFTER SALE SERVICE PROVIDED BY THE JOYSHREE INDIA PVT.LTD AND JAY BEE HONDA WORKSHOP IN GUWAHATI CITY”.You are requested to kindly extend your cooperation in filling this questionnaire which would enable me to attain the objectives
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Case Brief- Starbucks: Delivering Customer Service Introduction Starbucks is a successful premium coffee retailer. Its target market sets as well-educated‚ white- color patrons between the ages of 25 and 44. There are three components of the brand‚ live coffee‚ service‚ and atmosphere. However‚ its brand image is losing while they focus on retail expansion. SWOT analysis [pic] Define the problem Starbucks loses its original image for target and customer satisfaction. Identify the alternatives
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Welcome to Iberostar Teamwork Teamwork is defined as an activity or a set of interrelated activities undertaken by a number of people; in order to achieve a common objective The importance of Teamwork The interesting concept in the management jargon is widely understood in the extended form for TEAM is: T- Together E- Everyone A-Achieves M-More The importance of Teamwork on productivity and production Teamwork generates more productivity and offer better solutions than if individuals
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Outsourcing After Hours Customer Services in Credit Unions BUSU-630 February 18‚ 2013 Introduction Credit Unions are part of the financial services industry that operates in constantly changing environment. Credit unions have been attracting customers and growing their business by focusing on the “credit union difference” defined as not for profit but for the idea of service and people helping people. They are popular financial alternatives among many people that value being treated
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Abstract Purpose – The purpose of this study is to investigate the impact of corporate governance on working capital management efficiency. This study also seeks to extend the findings of Gill and Shah. Design/methodology/approach – This study applied a co-relational research design. A sample was selected of 180 American manufacturing firms listed on the New York Stock Exchange (NYSE) for a period of 3 years (from 2009-2011). Findings – The findings of this study indicate that corporate governance plays
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A PROJECT REPORT ON STUDY OF THE AXIS BANK ITS FINANCIAL SERVICES AND CONSUMER PERCEPTION OF ITS SERVICES. Submitted in Partial Fulfillment of the Requirements for the degree of Master of Business Administration In Pondicherry University Session- 2009-2011 Submitted by : - Farhan Khalid Enrolment no. : - 2209370009 MBA :- Finance DIRECTORATE OF DISTANCE EDUCATION PONDICHERRY UNIVERSITY PONDICHERRY- 605 014 2011 CERTIFICATE OF THE GUIDE This is to certify that the
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Candace Brooks (your Address) November 13‚ 2008 John Castro Partner-In-Charge CompuCom Systems‚ Inc. 7171 Forest Ln. Dallas‚ TX 75230 Mr. Castro‚ I was introduced to your company by Mr. Brad Earls‚ one of your lead technicians. He has enlightened me that one of your Dallas offices is pursuing to hire qualified persons for your technical support department. I have more than a year and a half experience in the technical support field‚ inclusive of being the senior technician at
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Kronment …Served eight and one half years in the US Army and was honorably discharged at the rank of SSG/E-6. During my service‚ I was stationed in Korea and was selected and trained as a Korean Linguist. I was responsible for leading teams of soldiers to secret high ground communications outposts and in charge of monitoring‚ interpreting‚ and reporting South Korean communications and intelligence activity. The work our team conducted was highly classified and was an essential component to intelligence
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Hyundai and Honda. Throughout the research and analysis‚ we are able to classifythe consumer relationship between the dependent variable that is purchase objective and independent variables that consist of the product quality‚ service quality‚ price‚ and customer satisfaction and purchase intention. Beside that‚ the report will discuss sampling target and size‚ population range and the methodology that will be used and discuss in the research project. Not only that‚ at the end of the project we will
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