the day‚ phones were only used for phone calls. Today‚ a primary use for phones is not even to use them for calling. Smart phones have changed the way everyone has been communicating. A good smart phone has to be able to perform all sorts of different kids of things because there is high competition in the phone market. One of the most important tools a smart phone must have in order to be a good one is a well-developed application store. Since one of the many functions a smart phone has is
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INDIVIDUAL REPORT Title: To investigate customer satisfaction level of the student population in regards to the school cafeteria in MDIS 1. Background In 1988‚ Kopitiam Investment Pte Lte was set up in Singapore to secure a groundbreaking bid at S$2.1 million for a prime-site food shop. Since then the company has expanded at an alarming rate. Today‚ the Kopitiam group is a leading name in the local food service management industry‚ being reputed for providing a comfortable‚ modern dining
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the first thing you touched in the morning? Your toothbrush‚ parents? No‚ it’s your mobile phone. Mobile technology brings lots of positive effects to human’s lives but it takes some negative influences to us as well. Mobile technology improved people’s lives in many different aspects. Firstly‚ it makes people become much closer with each other through texting‚ social networking apps‚ video or voice phone calling and any other social activities. It provides users various contact ways to satisfy
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Employee Satisfaction & Southwest Airlines Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems‚ have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay‚ skill base pay and recognition pay. In researching this new trend it has been shown to have a very
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LO2. Prepare and set table LO3. Welcome customers/guest LO4. Take and process orders LO5. Serve and clear food and drinks LO6. Close down restaurant/ dining area? A. INTRODUCTION This unit deals with the skills and knowledge required for food and beverage Receptionist to welcome customers / guest in a commercial restaurant or accommodation establishments. B. LEARNING ACTIVITIES LO 3: WELCOME CUSTOMERS/GUESTS Learning Content Method Presentation
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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Cell phones are the way of life today. In the US‚ little kids are carrying around the newest iPhone versions. Closing the digital divide requires studying and learning about the country’s needs and capabilities of upgrading to the digital world. There are countries that are financially unable to afford a cell phone‚ but it should be the cell phone companies that should be able to work around various prices for cell phones. For example‚ in the U.S. the iPhone is taking over and consumers require the
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Final Research Project On Impact of Shopper‚ Store and Situational Factors on Store Image‚ Satisfaction and Loyalty of Customers A Study on Westside Stores Submitted in partial fulfillment of the Post-Graduate Diploma in Management (PGDM) Programme Submitted by: Aniket Vanjre Atharva School of Business Malad- Mumbai Acknowledgment I hereby take this opportunity to thank Apeejay School of Management for providing me an opportunity to do a research project on Westside
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