INTRODUCTION TO CUSTOMER SATISFACTION Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation‚ the customer is dissatisfied. If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation
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Services‚ Quality and Customer’s Satisfaction Survey (Burger King) Your opinion will help to improve the services at …….. Please Take a Moment To Answer These Questions: 1. How often do you visit Burger King? Daily 4 Times a Week 3 Times a Week 2 Times a Week Once a Week 2. When do you likely visit Burger King? 10:30 am - 1 pm 1pm - 4:30 pm 4:30 pm - 8:30 pm 8:30pm -11:30pm 3. How would you rate your overall satisfaction with this restaurant (BK)? Very Satisfied
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* * LO1: Delivering Value to Customers * * The Marketing Philosophy and its Relevance to Corporate Culture * Marketing philosophy: holds that achieving organisational goals depends on determining the needs and wants of target markets and delivering the desired satisfactions more effectively and efficiently than competitors. * Takes an outside-in perspective: * Starts with the well-defined market‚ focuses on customer needs‚ coordinates all the marketing
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Exploration of Job Satisfaction: A Gender Prospective of Private University Faculty Members Submitted By Aunonno Chowdhury (I.D. # 2008-3-70-043) Md. Arafat Siddiqui (I.D. # 2009-1-70-014) Md. Abu Kawsar Sarker (I.D. # 2010-3-70-017) Md. Fahmidur Rahman (I.D. # 2008-3-70-039) [Group – VII] Submitted To Asheek Mohammad Shimul Adjunct Faculty Department of Social Sciences East West University Submission Date 19/12/2012 Exploration of Job Satisfaction: A Gender Prospective
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Job satisfaction Job satisfaction is a multifaceted construct with a variety of definitions and related concepts‚ which has been studied in a variety of disciplines for many years to now. Many theories and articles of interest to managers‚ social psychologist‚ and scholars‚ focus on job satisfaction because most people spend their life-time for work‚ and understanding of the factors that increase satisfaction is important to improve the well-being of individuals in this facet of the living (Gruneberg
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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Level of Customer Satisfaction in a School Cafeteria Using the SERVQUAL Model A Research Paper Presented to The Faculty of Manila Tytana College of Accountancy and Management MANILA TYTANA COLLEGES Pasay City In Partial Fulfillment Of the Requirements for the Degree BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT AUGUST 2013 CHAPTER I THE PROBLEM AND ITS BACKGROUND Introduction Customers are the ones who make the business survive‚ and it is the personnel
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CUSTOMER SATISFACTION SURVEY BANK OF INDIA CUSTOMER PROFILE 1. NAME :- 2. GENDER :- Male/Female 3. AGE :- 4. EDUCATION :- (a) Upto Matriculate (b) Undergraduate (c) Graduate (d) Post Graduate 5. OCCUPATION :- (a) Salaried (b) Business (c) Professional (d) Self Employed (e) Student (f) Retired (g) Housewife (h) Others (Specify) 6. BANKING ACTIVITY ROUTINE :- (a) Personal Visit to Branch (b) Internet Banking (c) Delegated to Spouse/Children/Employee
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questionnaire‚ which should only take a few minutes to fill in. The information you give here will be treated strictly for research purpose. The objective of this questionnaire is to establish a relationship between Company Ethics‚ Employee Job Satisfaction and Employee Performance. Kindly fill in the blank spaces given next to the questions. Encircle the most suitable option where required. NAME: AGE: __________ GENDER: (a) Male (b) Female DEPARTMENT: ______________________ MARTIAL
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one of the closest approaches computer science has yet made to the holy grail of programming : the user states the problem‚ the computer solves it.” Eugene C. Freuder‚ Constraints‚ April 1997 CS 820 3 7.1 Introduction Constraint satisfaction problems (CSPs) Standard search problem: state is a “black box”—any old data structure that supports goal test‚ eval‚ successor CSP: state is defined by variables Vi with values from domain Di goal test is a set of constraints specifying
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