support to the community and the environment with excellence. * Ensure customer satisfaction by offering quality products and services driven by their needs. * Ensure optimum returns to the shareholders. 2. Meezan Bank Ltd. Vision: The Premier Islamic Bank Mission Statement: To be a premier Islamic bank‚ offering a one-stop shop for innovative value-added products and services to their customers within the bounds of Shari’ah‚ while optimizing the stakeholders value through
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(Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Chain coffee shop with selection of pastry‚ cakes and sandwiches Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation
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BUILT ENVIRONMENT An Exploratory Study of Customer Satisfaction Based on ACSI Model An application to the No.2 bus service in Gävle of Sweden Le Xue Chun Yang December‚ 2008 Master’s Thesis in Management of Logistics and Innovative Production Abstract This thesis used ACSI model as a theoretical basis‚ which is a cause-and-effect model‚ to measure the quality of goods or service that starts from “customer expectations” to “customer satisfaction”. The purpose of this thesis is to find a
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Customer Satisfaction in Banking Introduction Aiming for the customer satisfaction is the most challenging task in every organization. Through the satisfied customers‚ a firm an easily measure the effectiveness of the business‚ its potential and position in the industries‚ and the areas that are needed to polish and improve. Keeping the trust of a customer is not an overnight miracle but with full of patience and bountiful of effort. Background and Problem Statement The products and services
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high competition amongst the mobile networks in the UK‚ customer satisfaction is required to be considered by those companies in order to retain their customers satisfied and to increase their market shares. Therefore‚ the focus of this study is to measure customer satisfaction towards mobile phone service operators in the UK. The research approach which is adopted in this project is based on an extensive literature review on customer satisfaction‚ coupled with gathering and analysis of empirical data
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quality has been recognized as a key factor in differentiating service products. Customer satisfaction can be secured through high quality products and services (Getty & Getty‚ 2003; Gupta & Chen‚ 1995; Tsang & Qu‚ 2000). Edvardsson (1996) reflected that the concept of service should be approached from the customer ’s point of view‚ since it was his/her perception of the outcome that constituted the service. Customers may have different values and different grounds for assessment and most of the time
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UNIVERSITI TEKNOLOGI MARA A RELATIONSHIP BETWEEN QUALITY OF WORKLIFE‚JOB SATISFACTION AND EMPLOYEE TURNOVER IN ARMADA HOTEL PETALING JAYA SARIDA BT SALLEH NUR SHAHIRA BT ISMAIL NABILA BT MOHD JOHAN MASTER OF BUSINESS ADMINISTRATION NOVEMBER 2010 1 ACKNOWLEDGEMENT First and foremost‚ we would like to thank Allah SWT for His Grace and Blessings which has enable us to complete the research. We wish to convey our sincere gratitude
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in order to provide optimal contribution. One of the things that should be the primary concern of the company is the job satisfaction of their employees‚ because the employees in the work they do not feel comfortable‚ under-appreciated‚ can not develop all their potential‚ then automatically the employee unable to focus and concentrate fully on the job . Employee job satisfaction by Hariadja (2002) it can be seen that "the job is not just doing a job‚ but also related to other aspects such as interacting
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whatever they can‚ within reason‚ to enhance the job satisfaction of their employees.” I have to say I agree with this statement as it relates to employers because doing whatever they can to increase job satisfaction will reduce negative results like absenteeism‚ turnover‚ and deviant behavior‚ thus increasing productivity in the workplace. Absenteeism is defined as the number of employees that don’t show up to work‚ so by increasing their job satisfaction more people would be willing to go to work. As
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FACTORS AFFECTING CUSTOMER SATISFACTION : A STUDY ON MARUTI-SUZUKI Name : PROSEN SAHA 11/MBA/34 AKNOWLEDGEMENT Firstly‚ I would like to thank my project guide Mr.Subhadip Sarkar for giving me the opportunity to work on this project. His valuable suggestions‚ guidance and supervision had helped us to a great extent in accomplishing this project. This project has no doubt has given us the knowledge and the experience. I also take this opportunity to thank all the Respondents for their
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