6. Questionnaires Questionnaires or social surveys are a method used to collect standardised data from large numbers of people -i.e. the same information is collected in the same way. They are used to collect data in a statistical form. In Data Collection in Context (1981)‚ Ackroyd and Hughes identify three types of survey: 1. Factual surveys: used to collect descriptive information‚ i.e. the government census 2. Attitude surveys - i.e. an opinion poll - rather than attempting to gather descriptive
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QUESTIONNAIRE It is a research instrument consisting of a series of questions and other prompts for the purpose of gathering information from respondents. Although they are often designed for statistical analysis of the responses‚ this is not always the case. The questionnaire was invented by Sir Francis Galton. It refers to paper and pencil data gathering method by letting the subject or respondent complete the questionnaire before the researcher or his representative‚ or it can be mailed
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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your Ethnicity Malay Chinese Indian Central Asian Other……………….. 4. Income Group RM 2000- RM 4000 RM4000 - RM 6000 RM 6000- RM 8000 RM 8000 and above 5. Occupational Status Self Employed Employed Unemployed Retired Student Others……………….. Customer Behavior 6. Do you drink any Isotonic Drink? YES NO I don’t like 7. What is your impression about Isotonic Drink? Joy Healthy Relaxing Energy Calm down Fresh Others 8. How often do you purchase Isotonic Drink? Once-twice in a day Once-twice in a
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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which is a part of our data collection. Through your participation‚ the proponents will be able to know the acceptability of our thesis. We will assure that all information gathered treated as confidential. Please answer the questions precisely. QUESTIONNAIRE PROPER 1. How does your attendance being checked? is it an CURRENT ATTENDANCE MONITORING (BUNDY CLOCK) PERFORMANCE 1. Can easily check or correct errors immediately? Why? 2. Is an effective way of checking? Why? 3. Can detect the log of attendance
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Questionnaire Listed below are different opinions about Danno milk powder. Please rate how strongly you agree or disagree with each of the following statements by placing a tic mark. Question 1. I would prefer to buy the milk powder of Danno. Extremely Agree | Strongly Agree | Agree | Somewhat Agree | Neither Agree | Disagree | Somewhat Disagree | Strongly Disagree | Extremely Disagree | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1 | Question 2. Danno milk powder are available in a convenient place
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. CUSTOMER SATISFACTION IN AXIS BANK CORPORATE SOCIAL RESPONSIBILITY (CSR): As an integral part of society‚ the Bank is aware
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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