Retail Management- The Art Of Handling The Internal Customer Professor K.J.George Birla Institute of Management Technology Greater Noida Email- george.kj@bimtech.ac.in Country- India Abstract-Retail as a business is prevalent since the ancient times‚ in its unorganized avatar it has mushroomed and succeeded in almost every town and city. It seemed an easy business when it became a part of the organized business houses menu‚ but soon to realize that it is an easy business but had to
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INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business to develop customer loyalty that in turn builds
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in Asia. And according‚ Nokia’s pushing hard into emerging markets with low-cost phones‚ which while hitting margins‚ are building presence for the long term. 34% increase in handset volumes versus a 25% sales increase. ... To find growth‚ Nokia is venturing into emerging markets‚ such as China and Russia. ... Nokia is looking out for the long term by penetrating emerging markets. But it will take some time for the margins to improve as these consumers upgrade to premium handsets. Nokia appears to
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Assignment 2 Organized Retail (Spencer’s) Vs. Kirana Store Indian Retail Market India is the only one country having the highest shop density in the world‚ with 11 outlets per 1000 people (12 million retail shops for about 209 million households). Rather we can see the democratic scenario in Indian Retail (because of low level of centralization‚ low capital input and due to a good number of self organized retail). Indian retail is dominated by a large number of small retailers consisting
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Retail Glossary 2/10 Net 30: 2% is the discount rate if payment is made within ten days. Otherwise‚ payment is due in 30 days. 3/10 ROG: 3% discount is allowed within 10 days of receipt of goods. 8/10 EOM: 8% discount is allowed if the invoice is paid within 10 days from the end of the month. Add on sale: Additional items customers buy due to in store suggestions or promotions. Ad slicks: Camera-ready ad‚ usually on glossy paper. Many vendors supply these for newspaper ads. Advertising: Paid message
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CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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TOPIC: A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SELECTED MULTI BRAND RETAIL STORES IN SALEM DISTRICT. NAME: J.GOPI‚ M.B.A‚ (Ph.D)‚ DESIGNATION: ASSISTANT PROFESSOR & PLACEMENT OFFICER‚ DEPARTMENT OF BUSINESS ADMINISTRATION / TRAINING & PLACEMENT CELL. INSTITUTION: AVS COLLEGE OF ARTS & SCIENCE‚ RAMALINGAPURAM‚ ATTUR MAIN ROAD‚ SALEM - 636106. E-MAIL ID: gopimba.lecturer@gmail.com MOBILE NUMBER:
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11 Characteristics of organised crime Organised crime has following important characteristics (Cf. Caldwell‚ 1956: 73-74): 1. Team work: It involves association of a group of criminals which is relatively permanent and may even last decades. 2. Hierarchical structure: It has a structure with grades of authority from the lowest to the highest‚ involving a system of specifically defined relationships with mutual obligations and privileges. 3. Planning: It involves advance arrangements for successfully
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Critique on Customer Satisfaction LIU Huiqun1‚ ZHAO Xin2 1. School of Economics‚ Tianjin University of Commerce‚ Tianjin‚ China‚ 300134 2. Department of Economics and Management‚ Dezhou Vocational and Technological College‚ Dezhou‚ China‚ 253000 huiqunliu@tjcu.edu.cn Abstract: The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. In this paper‚ the emphasis
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BANK CUSTOMER SATISFACTION SURVEY (Domestic Bank Customer Satisfaction) PLEASE DO NOT WRITE YOUR NAME ON THIS QUESTIONNAIRE Bank Negara Malaysia recently announced the introduction of a Customer Satisfaction Index (CSI) as a possible standard of excellence to benchmark organisations within the financial sector. With the merger and consolidation of financial institutions in Malaysia‚ their future success will depend upon customer satisfaction and loyalty. We invite you to participate in our survey
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