Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
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biggest challenges facing human resource departments in current times. THE AGING WORKFORCE The aging workforce is one of the challenges faced by human resource departments in many organizations. “Organizations run the risk of losing great stores of knowledge from impending retirement of larger numbers of baby boomers” (Thomas‚ 2008‚ pg. 406). Baby boomers have acquired large amounts of knowledge and expertise during their working careers. For example‚ older employees have a great deal of
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the country. AB Bank commits to nation to take a lead in the Banking sector through not only its strong financial position‚ but also through innovation of products and services. The bank has focused to bring services at the doorstep of its customers‚ and to bring millions into banking channels those who are outside the mainstream banking arena. Innovative products and services were introduced in the field of- ➢ Small and Medium Enterprise (SME) credit‚ ➢ Women’s Entrepreneur‚
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Virgin Cola Term Paper Chapter One 1.0 Introduction 1.1 Background of the Study Global Beverage Company Limited (GBCL) is the one of the stabilized beverage company in Bangladesh. They provide soft drinks with a brand name “Virgin” which an exclusive franchise agreement with Virgin Enterprise Limited of United Kingdom. GBCL started their business in Bangladesh December in 1999. Gazipur is our only production zone and main office at Mirpur‚ Dhaka. GBCL produced soft drinks with different flavors
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the study The trade atmosphere today is changing more rapidly than ever before. It is characterized by increasing competition from both domestic and foreign companies‚ a brandish of mergers and acquisitions‚ and more sophisticated and demanding customers who have great expectations related to their consumption experiences. Since services are intangible‚ heterogeneous‚ and inseparable‚ it is difficult to measure service quality objectively. So the companies have focus to so many different aspects
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THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT TO CUSTOMER SATISFACTION AND RETENTION IN PROPERTY AND CASUALTY INSURANCE BROOKE ELLEN LYTTLE Bachelor of Arts in Psychology and Criminal Justice Kent State University May‚ 2003 Submitted in partial fulfillment of requirements for the degree MASTER OF ARTS IN PSYCHOLOGY at the CLEVELAND STATE UNIVERSITY May‚ 2008 This thesis has been approved for the Department of Psychology and the College of Graduate Studies Thesis Chairperson‚ Steven
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CHAPTER 1: INTRODUCTION 1.1 Introduction Financial services firms are in the business of accepting risk. Primary aims of any financial services firm are collect and manage risks on behalf of their customers and make a profit for its shareholders. We may define ‘Risks’ as uncertainties resulting in adverse outcome‚ adverse in relation to planned objective or expectations. In the financial arena‚ enterprise risks can be broadly categorized as credit risk‚ operational risk‚ market risk and
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[pic] Submitted To: Ms. Rubina Maleque Assistant Professor Department of Management Studies University of Dhaka. Submitted By: “Outstrip Group” 10th batch‚ Section-B‚ Department of Management Studies University of Dhaka. Date of submission: 4th February‚ 2006. Table of Contents | |Title
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ABSTRACT This study had revealed the literature relevant to employee turnover aspect with regards of employee dissatisfaction on different dimensions towards impacts of employee turnover. There were four dimensions used in this research as employee dissatisfaction which is management style‚ work environment‚ training and development and personal factors. The quantitative survey with 50 respondents took part has been adopted in this research. A set of self developed structured questionnaire titled
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©2012 International Research Journals Full Length Research Paper A study on the influence of using celebrity endorsements on consumer buying behaviour in Tamil Nadu‚ India Annadurai Pughazhendi and Deenadhayal Sudharani Ravindran 1PSG Institute of Management (PSG College of Technology) Coimbatore‚ India 2PSG Institute of Management (PSG College of Technology) Coimbatore‚ India Accepted 16 April‚ 2012 The purpose of this paper is to investigate the factor that influence of using celebrity
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