"Customer service and its related strategy are so important for companies operating global supply chains" Essays and Research Papers

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    Operational Risks in Global Supply Chain Project Thesis Submitted by Kashif Shabab Submitted to Professor Dr. Jan-Philipp Büchler Summer Semester 2011 / 2012 Table of contents 1 Introduction 6 2 Global Supply Chain 7 2.1 Supply chain management: schools of thought............................................................8 2.1.1 The functional chain awareness school……………

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    challenges that a company may experience with a global supply chain. Introduction Businesses and supply chains have become substantiality global over the last decade. Between 1995 and 2007‚ the number of transnational companies has more than doubled from 38‚000 to 79‚000 and foreign subsidiaries have nearly tripled‚ from 265‚000 to 790‚000. (Ref: IBM report “the smarter supply chain of the future”) In addition to spreading geographically‚ supply chains now involve more companies. Nearly 80%

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    Discuss Somerset’s global supply chain. Somerset Furniture Company (SFC) was founded in 1957 in Randolph County‚ Virginia. Traditionally‚ SFC manufactured large‚ medium-priced‚ ornate residential home wood furniture such as bedroom cabinets and chests of draws‚ and dining and living room cabinets‚ tables‚ and chairs. Somerset prides itself on customer service. They believe that late deliveries to its customers would harm its credibility and result in loss of customers and excessive inventories.

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    accountability be better managed in long‚ global supply chains? Accountability “Accountability traditionally meant writing favourable terms into a contract‚ monitoring vendor performance and then working with the supplier to uphold its obligations” (www.ey.com) While these terms are very important‚ leading organisations have found that in the supply chain‚ every sector needs to be addressed and accountability must be incorporated into every level‚ from supplier to customer. Negotiating a good contract

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    Dell Supply Chain Strategy

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    An overview of Dell Inc‘s Supply chain OMS 511 Introduction The Personal Computer industry has revolutionized the way of life. Technological forces have the most significant influence on the computer hardware industry. The extremely short product life cycle for computers‚ influenced by the upgrade cycle‚ has both positive and negative effects on companies within the industry. It challenges companies to maintain superior inventory management and supplier relationships: areas where Dell excels

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    Esquel Group: Transforming into a Vertically Integrated‚ Service-Oriented‚ Leading Manufacturer of Quality Cotton Apparel Introduction Esquel Group (Esquel) is one of the world’s leading producers of premium cotton shirts‚ and among the most dynamic and progressive global-scale textile and apparel manufacturers. The company‚ which is privately owned and in 2005 employed around 47‚000 people‚ was established in 1978 by Yuan-Loong Yang. In 1995 his daughter‚ Marjorie Yang‚ became the group’s

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    Customer Service Strategy

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    Customer Care Strategy | May 9 2013 | | “Success through Customer Care” | Contents 1. Introduction......................................................................................................3 2. Standards........................................................................................................5 3. Complaints/comments System……………………………………………………6 4. Aim are our Strategy.................................................................

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    GLOBAL SUPPLY CHAIN MANAGEMENT FORUM CASE: GS-54 DATE: 05/2007 Stacy Duda‚ LaShawn James‚ Zeryn Mackwani‚ Raul Munoz‚ and David Volk prepared this case under the supervision of Professor Hau Lee as the basis for class discussion rather than to illustrate either effective or ineffective handling of an administrative situation. Copyright © 2007 by the Board of Trustees of the Leland Stanford Junior University. All rights reserved. To order copies or request permission to reproduce materials

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    European‚ and international automobile operations. Ford 2000 also called for a complete reengineering of several key company processes including Order to Delivery (OTD) and Ford Production System (FPS). One of the primary strategic goals of Ford 2000 was to decrease OTD from 60+ days to less than 15. To help overcome information constraints in Ford’s new global approach‚ they launched a company-wide Intranet in mid-1996. In addition‚ Ford further expanded upon that system to include business-to-business

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    Excellence and Customer Intimacy: Enterprise Applications Learning Objectives 1. 2. 3. 4. 5. How do enterprise systems help businesses achieve operational excellence? How do supply chain management systems coordinate planning‚ production‚ and logistics with suppliers? How do customer relationship management systems help firms achieve customer intimacy? What are the challenges posed by enterprise applications? How are enterprise applications used in platforms for new cross-functional services? Chapter

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