Summary: The case discusses about the operation of the world’s largest convenience store chain Seven-Eleven in Japan‚ and the way it became Japan’s top leading super market chain. Seven–Eleven started its operation in Japan in November 1973 under an area licensing agreement between Ito-Yokado Co.‚ Ltd.‚ and The Southland Corporation. With more than 15‚500 stores worldwide‚ Seven-Eleven Japan Co.‚ Ltd (SEJ) franchises 6‚900 stores in Japan and most of the remaining stores located in North America
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has been operating in Europe since the year 1975. This paper includes a study of the strengths and weaknesses of Zara Company supply chain management system. It divides the supply chain process into three distinct phases. It shows how the company has managed to embrace technology to deliver its products to customers in real time. The paper also contains a comparison between Zara and its main global competitor in the market. The paper concludes by outlining some of the challenges the company is facing
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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1. Executive Summary 2. Introduction 3. Literature Review 1. Risk Management in Humanitarian Relief Operations 2. Commercial Supply chain and Humanitarian Supply Chain – A Comparative Study 4. Case Study 1. The Yogyakarta Earthquake – Humanitarian Relief Operations through IFRC’s Decentralized Supply Chain. 5. Areas to focus for Future Research 1. Sourcing and Supplier Management 2. Performance Management 3. Transportation‚ Model
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framework of sustainable supply chain management: moving toward new theory Craig R. Carter and Dale S. Rogers University of Nevada‚ College of Business Administration‚ Reno‚ Nevada‚ USA Abstract Purpose – The authors perform a large-scale literature review and use conceptual theory building to introduce the concept of sustainability to the field of supply chain management and demonstrate the relationships among environmental‚ social‚ and economic performance within a supply chain management context
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In order to understand how Toyota Company have improved its supply chain performance in terms of responsiveness and efficiency‚ we should examine four supply chain drivers: inventory‚ transportation‚ facilities and information. Above-mentioned drivers not only determine the supply chain’s performance in terms of responsiveness and efficiency‚ they also determine whether strategic fit is achieved across the supply chain. Consider this framework for Toyota Company as the objective of my analysis. Toyota’s
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THE BENETTON SUPPLY CHAIN – CASE STUDY Retail operations – main objectives Benetton‟s core business is in the manufacturing‚ production and sale of casual and sportswear‚ which accounts for 95% of total revenues (Camuffo et al‚ 2001: 47). The company has a market presence in over 120 countries and has consistently generated revenues exceeding $2 billion throughout this decade (Industry profile‚ 2007: 15). It has 5‚000 retail outlets around the world‚ the vast majority of which are run by independent
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able to become a global player in the industry of sports apparel and athlete endorsements because of many different factors that are outlined in the way they manage their company. By analyzing the business plan of Nike we can see how their supply chain is set up as is illustrated above. The supply chain is very important for the transfer of their goods from the supplier of raw materials to a manufacturer‚ then to a distributer‚ then to a retailer‚ to then be available for the customer. This process
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1. What are the ways that Inditex ensures that “fast fashion” is truly fast? Inditex ensures that its fashion is fast through its supply chain efforts. They have created new methods to enable store managers to order and display merchandise faster and added cargo routes for shipping goods. The company ships clothing straight from the factory to stores and makes two-thirds of its goods in Spain and nearby countries‚ compared to most competitors who manufacture most of their clothing in Asia. Inditex
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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