Introduction: "The customer is always right" is a famous business slogan. The underlying truth behind this statement is recognizing that customers are the life blood for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means
Premium Customer service Customer
Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
Premium Shopping mall Marketing Retailing
intend to be successful need to design products‚ services and product/ service bundles to meet customer needs. How can they do this and how can they ensure that the organisation’s plans achieve quality‚ time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs? Organisations that use market research to gather feedback from consumers regarding product design and product/ service bundles tend to be more successful that those
Premium Customer service Management Customer
Supply Chain management and Financial Performance of Agora Prepared By: ID Name 05-51 Md. Asibur Rahman 05-63 Moheuddin Ahmed Hemal 05-101 Md. Golam Sarwar Submitted To: Dr. Md. Abdul Hannan Mia Pofessor Department of MIS University of Dhaka Date: 25.11.2014 Contents History of Agora 4 Supply Chain Management of Agora 5 Supply Chain for Agricultural Products 5 Supply Chain for Consumer Products 6 Supply Chain for Imported Goods 7 Overall Supply Chain Activities 8 Financial
Premium Supply chain management
Summary Unichema was a subsidiary of Unilever. It produced over half a million tons of oleochemicals yearly for customers worldwide. The oleochemical products produced by Unichema had a large application area-in polymers‚ cosmetics‚ rubber‚ textiles‚ leather‚ paper and lubricants. Customer demands and market pressures were forcing Unichema to become more competitive and more responsive to customer requirement such as lower prices‚ shorter lead times on deliveries‚ precise timing for deliveries better quality
Premium Customer Customer service Sales
Moment of Truth Aldo is the object that we chose to observe and study their customer service quality. Aldo is a private corporation that owns and operates a worldwide chain of shoe and accessory stores. Based on our observations‚ we felt dissatisfied through its customer service for the following reasons: 1. POOR GREETING. The staffs are not greeted the customers immediately. Although they are busy with others‚ they still can give a smile and quick greeting‚ and tell them they will be attended
Premium Customer service Sales Customer
business on every industry‚ such as to provide products and services quicker‚ with greater added value‚ to the correct location‚ with no relevant inventory position‚ etc. However‚ customers are more sophisticated by wanting more quality‚ design‚ innovation‚ choice‚ convenience and service‚ and they want to spend less money‚ effort‚ time and risk. Hence‚ every business has to deal with highly competitive situation in order to survive; Supply Chain Management (SCM) becoming the main topic for improving
Premium Supply chain management
A Project Report on AMUL’S SUPPLY CHAIN MANAGEMENT Submitted By : SRIRAM MUKUND DINESH M INDEX 1) INTRODUCTION TO AMUL . . . . . . . . . . . . . . . . . . . . . . 3 2) STRATEGIES OF AMUL . . . . . . . . . . . . . . . . . . . . . . . . . 5 3) AMUL’S SUPPLY CHAIN MANAGEMENT . . . . . . . . . . 6 4) GCMMF’S SUPPLY CHAIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 5) E- SUPPLY CHAIN MANAGEMENT OF AMUL . . . . .
Premium Supply chain management Milk Supply chain
Supply Chain Management 1 What is supply chain management? A Supply Chain is a collection of organizations involved in the supply of products or services. Supply chain management is the management of the interconnection of organizations that relate to each other through upstream and downstream linkages between the processes that produce value to the ultimate consumer in the form of products and services. It is a holistic approach to managing across company boundaries. 2 Supply chain planning and
Premium Supply chain management Supply chain
FITTskills: Global Supply Chain Management Case Study #1: Global Supply Chain Management and Strategic Sourcing Case Study #1: Global Supply Chain Management and Strategic Sourcing Sounds like a supply chain problem Metrovox is a German electronics manufacturer that designs‚ develops and manufactures a range of products for the entertainment and home electronics sector. Management has recently focused on two related products‚ Bugabyte and Bugabyte Lite. The Bugabyte is a video and audio
Premium Supply chain management Management Supply chain