Manage quality customer service BSBCUS501C Assessment AT1 INDEX 1. Customer service plan 2. Reflection Assessment AT1: Develop customer service plan Customer service plan 1. Our vision and mission Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post
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Supply Chain Restructuring: Analysis of Avon’s success story Presented by Ajay P Appukuttan (3966744) Musaffar Ali Hajour Table of Contents Introduction3 Summary of Findings4 Background Information7 Critical Issues8 Detailed Recommendations9 Implementation & Evaluation10 Conclusion11 References12 INTRODUCTION The success story of Avon‚ the company for women and world’s leading direct seller for beauty products starts with a decentralized operation in 6 countries in 1980s
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IBM Global Business Services White Paper Supply Chain Risk Management: A Delicate Balancing Act A multi-faceted view on managing risk in a globally integrated enterprise Risk Management IBM Global Business Services Page Table of Contents Risk and Consequence: Tales from the Industry Supply Chain Risk Categories Disruptive Events‚ Uncertainty and Impact Models and Methods for Supply Chain Risk Management Example of Risk Management for IBM’s Product Supply Chains An Approach for
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SUPPLY CHAIN STRATEGY IN INTERNATIONAL FIRM- IBM Bragança‚ 2014 Contents Introduction 3 Products and services 4 Products and services characteristics influence the logistic/supply chain strategy 5 Key customers and location: 7 Key suppliers and location 7 Distribution channels used 9 Manufacturing facilities and location 11 Warehouses facilities and location 11 Modes of transportation used 12 Figure to represent the entire supply chain 13 Other characteristics of international operations
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expands market area for firm C. Time utility : 1. logistics creates time utility by having goods and services available when demanded 2. this is accomplished through inventory management‚ transportation management‚ and strategic location of goods and services D. Possession utility : 1. created primarily through the basic marketing activities related to the promotion of products and services 2. however‚ possession utility does not occur without logistics support II. Economic Impacts of Logistics
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OPERATIONS AND SUPPLY CHAIN MANAGEMENT Vol. 2‚ No. 3‚ September 2009‚ pp. 167-171 ISSN 1979-3561|EISSN 1979-3871 167 Managing Supply Chain Complexity in a Tea Manufacturing Company I Nyoman Pujawan* Department of Industrial Engineering‚ Sepuluh Nopember Institute of Technology‚ Kampus ITS Sukolilo‚ Surabaya 60111 Indonesia E-mail: pujawan@ie.its.ac.id Mahendrawathi Er Department of Information Systems‚ Faculty of Information Technology‚ Sepuluh Nopember Institute of Technology‚ Kampus
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become the UK’s largest supermarket chain. Over ten years ago‚ Tesco set its sights on becoming the Toyota of the grocery business. Since then the company has become renowned for its best practices in supply chain management (SCM)‚ which included lean management and the use of RFID technology. The company has got an advantage over its competitors by incorporating innovation in its supply chain like point of the sale data‚ continued replenishment triggered by customer demand‚ primary distribution‚ cross
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(Heizer/Render) Chapter 11 Supply Chain Management Section 1 The Supply Chain’s Strategic Importance 1) Even though a firm may have a low cost strategy‚ supply-chain strategy can select suppliers primarily on response or differentiation. Answer: FALSE 2) The supply chain for a brewery would include raw ingredients such as hops and barley but not the manufactured goods such as bottles and cans. Answer: FALSE 3) When using the low-cost strategy for supply chain management‚ a firm should
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- The Supply Chain INTRODUCTION Today‚ a jar of instant coffee can be found in 93 per cent of British homes and increasingly consumers are trying out different types of coffee‚ such as cappuccino‚ espresso‚ mocha and latte. The expanding consumer demand for product choice‚ quality and value has led to an increase in the coffees being made available to a discerning public. ‘Value’ is the way in which the consumer views an organisation’s product in comparison with competitive offerings. So how does
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‘Customer service has become a lost art in our society.’ (Zimmerer and Scarborough‚ 2005). According to (Zimmerer and Scarborough‚ 2005) many companies today are rediscovering the fact that customer service is an essential part of doing business. Providing incomparable service and not necessarily low prices is one of the most effective ways to attract and maintain a growing customer base. According to (Robbins and Judge‚ 2007) most organizations today are trying to create a customer responsive culture
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