Apple Inc. Written by John Smith August 2011 Table of Contents Abstract 3 Company History 4 Current Financial Health 5 Stock Performance 7 Bonds 11 Conclusions 12 Works Cited 13 APPENDIX I: APPLE’S SELECTED FINANCIAL DATA 15 APPENDIX II: APPLE’S CONSOLIDATED STATEMENTS OF OPERATIONS 16 Abstract Apple Inc. (Apple) is an American corporation that specializes in consumer electronics and software. Founded in 1976‚ it is difficult not to see their products anywhere
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Author: MBA MIS Group 2 Creation Date: 13/03/13 Last Revised: 13/03/13 Version: 1.0 | | | | | | | | * Table of Contents 2 Initiation 2 3 Project Charter Purpose 2 4 Synopsis 2 4.1 Content of the Project 3 5 Purpose / Business Need 3 6 Scope and Acceptance 4 6.1 Goals and Objectives 4 6.2 Project Deliverables 5 6.3 Project Estimated Cost by Milestone 5 7 Project Conditions and
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Project Charter Paragraph 1 Project Title：Fund-raising Gala Dinner Project Date of Authorization：January 1‚ 2013 Project Start Date: January 1‚ 2013 Project Finish Date: July 1‚ 2013 Project Sponsor: CEO Project Plan includes: scope statement; schedule; cost estimate; budget; provisions for scope‚ resource‚ schedule‚ communications‚ quality‚ risk‚ procurement‚ stakeholder management and project control. Key stakeholders: CEO‚ project manager‚ project team‚ guests to the dinner Brief
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2014 Mission/ Purpose The current data network is 10 years old‚ EoL and out of warranty. We can still maintain the network with a premium service package‚ but the cost is 4 times what last year’s maintenance cost was. Our plan is to replace the network over a 2 year period. This refresh will meet goals of the company by Improving services‚ helping achieve the 5x9s initiative that was put out last year‚ and reduce cost over the life of the new solution. SOW Phase 1 Replace Avaya
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Apple Inc strategy Apple designed the balanced scorecard (BSC)to make senior management ’s attention to the scope and no longer confined to a gross profit rate ‚return on equity and market share strategy. One pair of Apple’s strategic thinking is very familiar with the management of a small steering committee to select one from the five aspects of evaluation should focus on the type and identified several ways in each type of evaluation . On the financial side ‚ Apple’s emphasis on shareholder value
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between CSR communication‚ identity‚ image and reputation. 31 8.6 Preliminary conclusion 31 9.1 The perfect identity - Aaker’s brand identity planning model 34 9.2 A framework for CSR communication (SKC) 37 10. Apple inc. – The most admired company in the world (LMP) 41 11. Apple and CSR (SKC) 43 11.1 Apple’s current CSR situation 43 12. Apple’s brand identity (LMP) 49 12.1 Apple’s mission statement 49 12.2 Brand-as-product 50 12.3 Brand-as-organisation 52 12.4 Brand-as-person 53 12
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Discussion Notes on the Customer Service Process 1. Customer calls in problem by dialing central information phone number. 2. Phone menu system directs customer to choose from the following choices to get to customer service representative: 1. Level 1: Greeting and identify if you have a tone or pulse phone. Choose 1 if you have a tone phone. Stay on the phone if you don’t have a tone phone (put on hold for at least 5 minutes). Time spent listening to greeting and identifying
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emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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be one of the first to buy an iPhone‚ it ’s obvious that Apple Inc. is a company that enjoys fanatical brand loyalty. However‚ this brand success is not a result of dumb luck or forces beyond Apple ’s control; it ’s part of a well-thought-out plan to deliver strong products and to create an Apple culture. Find out more about these and other strategies that Apple employs to achieve its tremendous customer loyalty. A Store Just for Apple: Apple has historically been troubled by big-box sales staffers
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