Flat 303 Lucky Mansions 856 Cheung Sha Wan Road Cheung Sha Wan Kowloon 28 December 2012 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Dear Sir/Madam I attended your exhibition Sound Systems 2012 at the Fortune Hotel from 19 - 21 December and found it informative and interesting. Unfortunately‚ my enjoyment of the event was spoiled by a number of organisational problems. I explain each of the problems below. Firstly‚ I had
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November 13‚ 2006 Dear Mr. McLean: I stayed at your hotel from 3-5 November 2006‚ and I experienced a traveler’s nightmare during the visit: unsafe conditions; inadequate maid service‚ and very disappointing surroundings. This is not at all what I had been expecting. In early September‚ in the New York Times‚ I saw an advertisement for a package tour to Southville‚ Florida (see enclosed newspaper clipping). The ad promised fabulous ocean views; quiet‚ relaxing surroundings; newly decorated
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Ready Pizza has been in good standing for over 20 years‚ but lately our customer service has decreased with the economy and competitors. However‚ keeping our company the best we should be competitive with sales and service as well. Our biggest complaints are slow service‚ getting a table‚ phone order line is busy and no delivery available. We may not know how many customers we have lost but if we provide these needed services we have a chance at building our business back and better. Recommendation:
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I ordered a giant teddy bear from your company and the bear has not arrived on time. I have been ordering giant teddy bears from your company for over four years and never had a problem with shipping. I could have traveled down the road to Sam’s Club and bought a much cheaper giant teddy bear instead of selecting one off of your website. Your company’s failure to deliver the giant teddy bear to be sent to my niece before December 24‚ 2011 is extremely important because my niece has cancer and this
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It is ICICI Bank’s policy to ensure that: • All customers are treated fairly at all times. • Any complaints raised by customers are dealt with courtesy and on time. • Customers are fully informed of their rights to alternative remedy if they are not fully satisfied with the response of the Bank to their complaint. All complaints will be treated efficiently and fairly. The bank will work continuously towards providing quality service to its customers. The bank will always act in good faith and without
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University Hospital Memo To: Pat Rowe‚ Vice President From: Yilin Zhang CC: Jon M. Werner Date: 5-Nov-13 Re: Technology Training Recommendations With the development of medical science and medical technology‚ high-tech medical devices‚ which come out constantly‚ help caregivers stay informed about new equipment and principles of work performance‚ safe use of new equipment‚ and other issues that are increasingly prominent. Meanwhile‚ the poor attitude of staff during training is also a big
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Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
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Analysis of Cisco _____________________________________________________________________ As you concerned‚ our company need to start report comprehensive income. I made several searches for that. In this memo‚ I will illustrate comprehensive income‚ FASB codification‚ and comprehensive income‚ locate and extract relevant information and authoritatively support for the financial report. Comprehensive Income & Net Income Net income shows a company’s total
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(Marketing: creating and capturing customer value) What is marketing Marketing is managing profitable customer relationships. Marketing defined Marketing must be understood in the sense of satisfying customer needs. Marketing = the process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return. Simple model of the marketing process: Create value for customers and build customer relationships Understand the
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MISSION Vision Statement To be the preferred consulting partner for all government bureaux and departments and to advance the delivery of world-class public services to the people of Hong Kong. Mission Statement To provide strategic and implementable solutions to all our clients as they seek to deliver people-based government services. We do this by combining our extensive understanding of policies‚ our specialised knowledge and our broad contacts and linkages throughout the Government and the
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