products/services can be designed and marketed‚ presented to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the
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on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
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Frederick Community College BU 274-1 Customer Relations Index# 1968 Fall 2013 Class Starts: January 27‚ 2014 Class Ends: May 16‚ 2014 Last day to withdraw: April 12‚ 2014 Instructor Information: Name: Samantha Robertson Office: N/A E-mail: srobertson@frederick.edu Cell Number: 443-206-4586 Office Hours: Available on request Campus Mail Box Number: 750 Course Information: Credits: 3 Prerequisites: EN 50‚ EN 52 Co-requisites: None On-campus Meetings: N/A
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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Flashy Flashers Inc. Introduction: A medium size firm; Flashy Flashers Inc.‚ manufacture an assortment of automotive electrical components and supplies. It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc‚ producing only cable assemblies in his garage that is how he initiated his company. With ambition‚ commitment and reliability in the quality of the product
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Quality Management in Services Drago Constantin Vasile The Bucharest Academy of Economic Studies‚ Romania E-mail: dragoscv@gmail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing
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affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
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Customer Service Skills Employed in Kamayan Restaurant in Marikina City A Thesis Proposal Presented to the Faculty Of the College of Bachelor Science of Hospitality Management In Partial Fulfillment Of the Requirements for the Subject HRM 109 Leading to the Degree of Bachelor of Science In Hospitality Management By Zabala Jem Brillantes Judy Ann Gatbunton Romaline Chapter 1 The Problem and Its Background
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Assessment Task 2 – Manage Quality Customer Service Save this document to your desktop. Type the answers in the spaces and templates provided. You will need to plan for well-detailed and expansive responses. Please ensure that you save your document regularly and save a final copy before submitting. Upload your document in the upload section at the end of week 2. Please upload this document as a word document and not PDF for marking and feedback purposes. Students name Monique Clason Student Number
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bc120087 Diploma of management Bsbcus501c task 1 Introduction about customer service :hi my name is john and I am working in restaurant as a customer service . main customer skill is good communication skill ‚speaking ‚ listening ‚respect to customer‚understand to everything like ur reatsurant dishes Performance objective:first thing is good communication skill and all staff have knowledge like how to treat the customer and understand rthe everything about ur restaurant . Make sure the wait
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