Southwest Airlines was founded by Rollin King and Herb Kelleher and began in 1971‚ servicing Dallas‚ Houston and San Antonio. In the mid 1980’s Southwest Airlines was the first to offer the frequent miles program. Allowing the passenger to bank traveled air miles to be latter used credit for a free ticket or reduced airfare. Southwest Airlines were also the pioneers of the senior discounts‚ fun fares and the fun packs. 1984 marked the 4th consecutive year Southwest Airlines ranked number one in
Premium Southwest Airlines Airline
Scenario 1 FlyWithUs Airlines has started a new low-cost carrier service to link major cities such as New York City with small towns. A few of the airports that service FlyWithUs are located in remote areas and are ill-equipped to handle emergencies. The airline also has a charter service that flies to locations around the world. In some remote areas‚ where the airports are small‚ help may not be immediately available in the event of an accident or some other crisis. Due to a failure
Premium Aircraft Airport Airline
CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
Premium Service system Service Customer service
Summary As Southwest continues expanding‚ it is important that they maintain the low cost structure that has made them so successful historically. As larger and more congested destinations are added to Southwest’s routes‚ they must focus on customer service as the on-time arrivals and other metrics are certain to deteriorate. Additionally‚ in order to protect from volatile fuel prices‚ it would be prudent to expand the fuel-efficiency of the fleet by capitalizing on Boeing’s most recent advances
Premium Low-cost carrier Airline Southwest Airlines
CASE STUDY: INNOVATION AT GOOGLE No doubt that Google’s success is based on innovation the opportunity and the future vision for business‚ but also the ability to use the tools available. In this sense‚ Google shines in the time of communicating. It has made its official blog‚ a tool used by many companies‚ is consulted daily by thousands of people‚ both media used as a source or for any kind of Internet users eager to learn more about the leader of the Network. Not many years ago‚ doing some
Premium Advertising Google
Drucker‚ the management consultant and author of “Innovation and Entrepreneurship stated that “…Because its purpose is to create a customer‚ business has two—and only two functions: Marketing and innovation. Marketing and innovation produce results‚ all the rest are costs." So the question now is what is innovation? Generally put‚ an ‘innovation’ is developing a new idea and putting it into practice. Edward Kahn in his book stated that innovation is inherently unstructured‚ unpredictable‚ and risky
Premium Patent Patent Patent application
so distinctive about services marketing that it requires a special approach‚ set of concepts‚ and body of knowledge? Services are defined in as “deeds‚ processes and performances”. None of these physical objects are physical objects in which a customer can take ownership of‚ because it is so different from products‚ service marketing requires a special approach‚ set of concepts and body of knowledge. 2. What do you mean by variability of inputs and outputs in services? Give two examples.
Premium Customer service Marketing Service system
The Amazon of Innovation Case 1. Based on the information provided in the case‚ Amazon’s competitive strategy can go either way – it is possible to justify Amazon’s strategy as a cost leader‚ simply because the case stresses‚ in more than on instance‚ in the fact that Amazon has razor thin margins‚ and places emphasis on discounted prices. However‚ I believe that Amazon’s competitive strategy is more oriented to differentiation. It’s clear from the timeline presented in this case that Amazon is
Premium Marketing Strategic management Economics
Running head: STARBUCKS CASE ANALYSIS Starbucks Case Analysis: Delivering Customer Service Abstract Headquarted in Seattle‚ Washington‚ Starbucks is the dominant brand as the provider of premium coffee beans‚ coffee-based beverages‚ and non-caffeinated beverages. Starbucks opened its first location in 1971 at Pike Place Market in Seattle. Starbucks’ main proposition is to create an “experience” around the event of drinking coffee that its consumers would incorporate into the routines of
Premium Starbucks Coffee
Norwegian airlines started its operations in 1993 on a regional basis‚ however‚ only appeared on the market as a low-cost carrier on a small scale in 2002. The company is currently operating a mixt fleet of Boeing 787 and Boeing 737-800’s aircrafts. Now‚ Norwegian Airlines are holding eighteen destinations across Europe and USA. Norwegian Airlines succeeded to launch low-cost long haul flights from Gatwick to USA‚ and are currently awaiting AOC approval to launch flights from Ireland to US. This
Premium Airline Southwest Airlines Low-cost carrier