Australian Journal of Business and Management Research Vol.1 No.4 [108-116] | July-2011 CUSTOMERS’ PREFERENCE FOR E – BANKING SERVICES: A CASE STUDY OF SELECTED BANKS IN SIERRA LEONE R. A. GBADEYAN (Corresponding author) BSc‚ MBA(Zaria) MSc‚ Ph.D(Ilorin) Institute of Public Administration and Management (IPAM)‚ Department of Business Administration‚ University of Sierra Leone‚ A. J. Momoh Street Tower Hill‚ Freetown‚ Sierra Leone. Email: drgbadeyan@hotmail.com(Corresponding) timigbade@yahoo
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Activities for Customer Service Excellence Peter R. Garber HRD Press‚ Inc. • Amherst • Massachusetts Copyright © 2005‚ HRD Press‚ Inc. The materials that appear in this book‚ other than those quoted from prior sources‚ may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do‚ however‚ ask that the following statement appear on all reproductions: Reproduced from 25 Reproducible Activities for Customer Service Excellence‚
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has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined as “the fulfillment response”
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Kinton‚ R. (2004). The Theory of Catering (10th ed.). Kazarian‚ E. (1989). Foodservice facilities planning (3rd ed.). United States: John Wiley & Sons‚ Inc. Kivela‚ J. (1994). Menu Planning for the Hospitality Industry. Melbourne: Hospitality Press Pty Ltd. Kotschevar‚ L. H.‚ & Tanke‚ M. L. (1996). Managing Bar and Beverage Operations. McSwane‚ D.‚ Rue‚ N. R.‚ & Linton‚ R. (2003). Food Safety and Sanitation. New Jersey: Prentice Hall Ninemeier‚ J. D.‚ & Hayes‚ D. K. (2006). Restaurant Operations Management
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Project Evaluation of Rahimafrooz Renewable Energy Limited Core Concept of the Topic Business Plan: – Contents – Executive summary – Mission and strategy statement – Market analysis – Operations (of the business) – Management and staffing – Financial projections – Contingencies When a business makes a capital investment‚ it incurs a current cash outlay in the expectation of future benefits. Usually‚ these benefits extend beyond one year in the future. Investment is asset such as equipment
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Explain the importance of customer satisfaction in service organisations The aim of this essay is to explain the importance of customer satisfaction in service organisations. Clear meaning of the customer satisfaction has been provided along with the causes and results from the effective implementation. J. Heskett ’s "service-profit chain" model has been used in order to understand the relationships between profitability of a service organisation with customer satisfaction and loyalty and the outcomes
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Customer Services Report I am working as Assistant Head of the Customer Service Department. The profits last year made a decrease which resulted in increase for competitors in the Travel and Tourism Industry. First Impressions My first impressions on Alton Towers were that the company image that currently stands is very good‚ the logo is bright and it also shows that the company is the wonderland that people want to visit‚ the premises which holds Alton Towers is immaculate. When you first walk
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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lot of compliment for its products and customer service. Among of them are Dave‚ who is one of the Dell customer support saying that he dealt in the past with the customer service for his laptop replacement that was actually perfect. Bapman007‚ the another viewer made his comment by told them that he never face any problem with service after he brought lots of PC’s from Dell for his business purpose and also helped them to sell quality products to their customer . Most of them are satisfied with all
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Analysis: Delivering Customer Service Abstract Headquarted in Seattle‚ Washington‚ Starbucks is the dominant brand as the provider of premium coffee beans‚ coffee-based beverages‚ and non-caffeinated beverages. Starbucks opened its first location in 1971 at Pike Place Market in Seattle. Starbucks’ main proposition is to create an “experience” around the event of drinking coffee that its consumers would incorporate into the routines of their daily lives. Currently‚ Starbucks’ services over 20 million
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