Current Market Situation Analysis KFC is highly popular international fast food chain restaurant in Bangladesh. KFC stands for high quality fast food in a popular array of complete meals to enrich the consumer’s everyday life. KFC strives to serve great tasting‚ “finger licking good” chicken meals that enable the whole family to share a fun. Uninhibited and thoroughly satisfying eating experience‚ with same convenience and affordability of ordinary Quick Service Restaurants. Transcom Foods Limited
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ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
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and reliable customer service of these businesses and the importance of customer service in different businesses. Sainsbury’s: 1. Online shopping Sainsbury’s provides online service to the customer so the customer can do online shopping on the internet. Sainsbury’s also provide delivery service to the customers who do online shopping. Sainsbury’s will make sure all the products delivered on time to make the customer feel happy. This is good for the customer because the customer don’t need to
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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Followers Flying High at Pancontinental Airways Excellent customer service is all important at Pancontinental Airways (PA). This is the value proposition of PA. A sense of fun pervades (遍及於) the Australian based company with the hope that this will spread throughout the organisation and impact the all important relationship with PAs customers. Emotional approach from company to customers. For PA central to the organisation/customer relationship is the recruitment‚ training and development and
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Final Project KFC (Kentucky Fried Chicken) Submitted To: Muhammad Asim Awaan Developed By: Madiha khalid Hijab Ashraf Rizwan Khalil Sami Ullah (07108118) (07108124) (07108125) (07108140) BBA Fall – 2007 Section “B” Date of Submission: 15 – 06 – 2011 Final Project KFC (Kentucky Fried Chicken) 1. Final Project KFC (Kentucky Fried Chicken) Dedication “We dedicate our project to AL-Mighty ALLAH without whose guidance we were unable to do so and also to our parents who support and helped
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[pic] Internship Report KFC Pakistan BBA Program Summer 2009 Submitted To Prof. Nisar Ahmad By Madiha Hamid L1F05BBAM0045 For My Beloved Parents First and foremost‚ I am deeply grateful to Allah for giving me a chance to complete my internship successfully and for completing my report in time. Sincere and deep regards for my internship advisor Prof. Nisar Ahmad for his continuous guidance‚ encouragement and critical remarks that helped
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top company in regards to exceptional customer service therefore‚ they need to replicate there past methods. One method in particular that stands out about the success of Nordstrom is their connection of service to their products. Nordstrom is in the business of a luxury or high-end department store. Therefore‚ they carry the top-of-line products and have fir their customer service to match their products. This is good for a very important reason. A customer looking at high-end products already has
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not only representing ourselves but more importantly our company. If a customer feels uncomfortable or offended due to your attire at work they may refuse to come back. Some examples of inappropriate work-place attire is excessive jewelry‚ tight and short clothing and sometimes even clothing or jewelry that show off beliefs and religion. All of these things may put a damper on the way you and your company is viewed by customers. 5. What are the four spatial distances observed in Western cultures
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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