Face to Face Summer Erxleben MAR2305 December 17‚ 2011 Brandi Summers Face to Face The manner in which I handled this customer service call was unprofessional and handled very poorly. I did not answer the phone within three rings or use the proper greeting that the company requires. There were many things I could have done different in this situation. First and foremost I should have done my job and handled her situation right away. However‚ that was not the case. Since I did not‚ there
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query handling capabilities of our customer service executive? Please rate on scale of 1-5‚ 1- being extremely unsatisfactory 5- being extremely satisfactory …....................................... 3. How do you find the process of document request? 1. Very convenient 2. Convenient 3. Average 4. Inconvenient 5. Very inconvenient ….......................................... 4. Please rank the below mentioned services considering the frequency of service use. (1- Most preferred‚ 5-
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CO-ORDINATE CUSTOMER SERVICES ACTIVITIES IN THE PROPERTY SERVICES INDUSTRY TABLE OF CONTENTS Page 1. INTRODUCTION 2 2. SERVICE ISSUES 3 3.1. There is no detailed procedures handbook
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Service Product McDonald McDonald’s products are mainly sold as a set meal. And a set meal will include a hamburger‚ fries and soft drink. This is the usual format of a set meal. Of course you can consume it separately. McDonald offer different kinds of hamburger for customer to choose. If don’t want to have hamburger. They have offered chicken wings and mcnuggets. For set meal are chicken wings or mcnugetts plus fries and soft drink. And they also have a few kinds of drink. Further‚ they have
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1. INTRODUCTION ………………………………………..…Page 3 2. KFC CULTURE…………………………………………..…Page 4 3. MOTIVATION…………………………….………………...Page 7 4. TOP MANAGEMENT…………………….…………….….Page 7 5. SOCIAL RESPONSIBILITY……….………………….…..Page 9 6. LEADERSHIP……………………………………………… Page 10 7. RECRUITMENT & SELECTION PROCESS………….... Page 12 8. TRAINING & DEVELOPMENT PROCESS…………...... Page 14 9. PERFORMANCE OF APRAISAL PROCESS…………… Page 17 Introduction: Kentucky Fried Chicken (KFC)- one of the most known fast food chains in the
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Planning Florin Andrei Stancu ID: 20698 KFC Case Study Introduction KFC (Kentucky Fried Chicken) is one of the most popular and widely spread fast food chain spread across various countries. KFC has established in market as a specialist in fried chicken. Headquartered in Louisville‚ Kentucky‚ US‚ KFC today is world’s second largest fast food chain after McDonalds with presence in several countries. As of December 2012‚ KFC had more than 18‚000 outlets spread across
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ASSIGNMENT ON SWOT ANALYSIS OF KFC Submitted to: - Submitted by:- Lecturer in management LSB LPU‚ Phagwara
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Introduction: KFC Corporation‚ based in Louisville‚ Ky.‚ is the world’s most popular chicken restaurant chain specializing in Original Recipe®‚ Extra Crispy™ and Colonel’s Crispy Strips® with home-style sides‚ Honey BBQ Wings‚ and freshly made chicken sandwiches. There are more than 14‚000 KFC outlets in more than 80 countries and territories around the world‚ serving some 12 million customers each day. KFC Corporation is a subsidiary of Yum! Brands‚ Inc.‚ Louisville‚ Ky. KFC is a brand and operating
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Shibina Alexandra Russia‚ Moscow 2013-12-06 KFC SWOT Analysis Overview KFC Corporation‚ also known as Kentucky Fried Chicken‚ based in Louisville‚ Kentucky‚ is the world’s most popular chicken restaurant chain. Every day‚ nearly 8 million customers are served around the world. KFC primarily sells Original Recipe chicken – made with the same great taste Colonel Harland Sanders‚ the founder of the company‚ created more than a half-century ago – in form of pieces‚ wraps‚ salads and sandwiches
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competitors by providing superior value to the customers. We are going to discuss about the marketing mix of KFC which led them to huge success. KFC (Kentucky Fried Chicken) is a chain fast food restaurant based in Louisville‚ Kentucky in the United States of America. KFC was founded by Colonel Harland Sanders in 1952. He became a well-known personality throughout thousands of KFC restaurants or outlets worldwide. Quality‚ service and cleanliness represent the most critical success
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