IMPACT OF SWITCHING COST ON CUSTOMER SATISFACTION AND CUSTOMER RETENTION FOR INTERNET BANKING SERVICES: A STUDY BASED ON SRI LANKAN COMMERCIAL BANKS. BY N. M. GOONETILLEKE (2009/MISM/10) Submitted in accordance with the requirements for the degree of MASTERS IN INFORMATION SYSTEMS MANAGEMENT AT THE UNIVERSITY OF COLOMBO SUPERVISOR: DR. ANURA KARUNANAYAKE SEPTEMBER 2011 TABLE OF CONTENTS Page No Declaration ii Acknowledgment iii Abstract iv Table of
Premium Bank
with a delicious treat. I decided to stop by the local Denny’s after dropping off my wife at work. The children and I were hungry and I did not feel like making breakfast. The restaurant turned out to be a great choice as it was not only clean and friendly‚ but the food was also delicious. Upon walking into the restaurant I noticed a very large aquarium in the waiting area. At first glance it was an amazing site. The vibrant colors of the two large yellow and blue fish seemed to pop out at you
Premium Fish Food Fishkeeping
Hanami Japanese restaurant is the best sushi restaurant in town. This restaurant is located at the Campus Village Shopping Center‚ in front of the building “University View”. The address is 8145-M Baltimore Avenue‚ College Park‚ MD 20740. Open seven days a week‚ Hanami Japanese restaurant is small but lovely and offers home-style Japanese dishes. I first heard about Hanami from my friend who delivers for Hanami. Despite this‚ my first visit was not until October 11. Judging from the outside‚ I could
Premium Japanese cuisine Sushi Japan
Running a restaurant can be one of the most stressful jobs as well as the most fun and rewarding jobs. If the manager is a good leader with excellent leadership skills and has great followers the restaurant will be rewarded. If not the restaurant will plummet in sales and no one will be pleased. While developing a business. staff is important to running a successful restaurant‚ it is also essential that management focus on its public relations as well as its sales and marketing strategies.
Premium English-language films Management Leadership
maxPart 1 COMPANY PROFILE MAX’S RESTAURANT Max’s Restaurant Main office: Max’s Restaurant Marketing 11th Floor‚ EcoPlaza Building‚ Pasong Tamo Ext.‚ Makati‚ Philippines‚ 1231 Phone:dial 7-9000 for Max’s Delivery (Metro Manila Philippines only) Be part of the Max’s Online community by reaching them through the following: Order & Pay Online: www.maxschicken.com Email customercare@maxschicken.com.ph http://twitter.com/maxsrestaurant http://www.facebook.com/maxsrestaurant
Premium Philippines Metro Manila Philippine cuisine
……………13 6. References…………………………………………………………………………..14 7. Appendices A. Bob’s Restaurants Operating Performance & Selected Balance Sheet Items‚ Fiscal Years 1997 – 2004…………………15 B. Bob’s Restaurants ratio calculations……………………………………….16 Financial Analysis: Bob’s Restaurants 1. Introduction In the following analytical report‚ the financial performance of Bob’s Restaurants is assessed. Operating Performance & Selected Sheet Items for the years of 1997-2004
Premium Management Strategic management United States
Abstract When evaluating a firm‚ several factors must be determined to make an educated decision to invest in the company or not. Darden Restaurants is the world’s largest full service restaurant chain and offers many competitive advantages. During the current economy‚ many firms are closing their doors and turning to other forms of work. Darden’s economic trends and strategies are discussed and also the tactics to achieve these strategies. Darden has an excellent human resources department and
Premium Economics Human resources Employment
My favorite restaurant concept is to create a restaurant/cafe that is friendly to the environment. The main focus of the restaurant will be to provide foods such as coffee‚ tea‚ pastries‚ sandwitches and at the same time focus on environment conservation. This concept resonates with my personality which is to keep my surrounding environment friendly and sustainable for future generation. Nature is very friendly and one of my dreams is to become friendly to it. The only way to appreciate nature is
Premium Natural environment Biodiversity Sustainability
together a great crew. There are plenty positions and functions a crewmember of a restaurant could have. Three very important positions most people notice the crewmembers having at a restaurant are a manager‚ floor worker‚ or kitchen attendant. Waiters/waitresses‚ custodians‚ and busboys are all considered as the floor workers. The floor workers are usually men or women who seat‚ serve‚ and constantly check on the customers to see if they are in need of any assistants. They’re also there to make the
Premium Management The A-Team Team
PRODUCT F&B fine dining restaurant • Restaurants may be fine dining or casual F&B establishments. Typically: o customers of restaurants place orders and are served while seated. o food and beverages are prepared-to-order. o food and beverages are immediately consumed at the premises. PLACE 383 Bukit Timah Road # 01-01 Nearby Attractions a. MayFair Park - Green Hut 0.55 km Jalan Gaharu (S) b. Bukit Timah Nature Reserve 1.28 km c. Bukit Timah Summit 1.42 km
Premium Bukit Timah Singapore Bukit Timah Nature Reserve