Customer Service – Loyalty Program It is important to create a program that is manageable and support the goals of 7-11. The Loyalty Program of 7-Eleven Hong Kong was “Stamp Collection”. The latest function was Sanrio 50th Crystal Charm Collection. (Swarovski) Step 1: 7-11 will examine who are your customers‚ they know there customers were want convenience service and most of them normally were young to middle age. These customers are easy to change their mind because of the trend and
Premium
The Program Evaluation and Run Technique (PERT) chart is a model for project management. It is a tool designed to represent the tasks involved in a project and analyze the time required for completion during the project management life cycle. It also helps to identify the minimum time required to complete the project. It was developed to simplify the planning and scheduling of a project where all the details and durations of the activities are not known at the start itself. It is used especially
Premium Project management Critical path method Gantt chart
CONTROL CHARTS FOR VARIABLES TUTORIAL 4 : CONTROL CHARTS FOR VARIABLES 1. Control charts for X and R are to be established on a certain dimension part‚ measured in millimeters. Data were collected in subgroup sizes of 6 and are given below. Determine the trial central line and control limits. Assume assignable causes and revise the central line and control limits. SUBGROUP NUMBER 1 2 3 4 5 6 7 8 9 10 11 12 13 X 20.35 20.40 20.36 20.65 20.20 20.40 20.43 20.37 20.48 20.42 20.39 20.38 20.40
Premium
Introduction This case involves a dissatisfied customer of The Roccoco New York Hotel who received the service failure when she stayed in the hotel. The case demonstrates that there were four main areas where the hotel failed to meet the expectations and satisfaction of the customer and that includes internal managerial quality and the failure to manage the service failure after complaints were received. Overall The Roccoco New York Hotel failed in following fields: Failure of Internal managerial
Premium Management Complaint Service of process
person. B. ORGANIZATIONA SET-UP The Owner/Manager has the highest policy making body that is composed principally of the firm. Thus‚ the Manager is empowered to direct and supervise the business‚ manages the property of the firm‚ and ORGANIZATIONAL CHART JOB REQUIREMENT AND DISCRIPTION The Sole Proprietor Project is composed of one owner that will run the activities of the Sweet Corn Farming proposed in Zamboanga City. The Sole Proprietor Project is composed of the following Owner as
Premium Types of educational institutions Human resource management The Work
Gantt (disambiguation). A Gantt chart showing three kinds of schedule dependencies (in red) and percent complete indications. A Gantt chart is a type of bar chart‚ developed by Henry Gantt in the 1910s‚ that illustrates a project schedule. Gantt charts illustrate the start and finish dates of the terminal elements and summary elements of a project. Terminal elements and summary elements comprise the work breakdown structure of the project. Some Gantt charts also show the dependency (i.e. precedence
Premium Project management Microsoft Office Microsoft Project
Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
Premium Customer service
1: The mean time to clean a motel room is 15.0 min and the standard deviation is 1.6 min and the data are normally distributed. a. What percentage of the rooms will take less than 12.0 min to complete? Answer: 0.0301% Reasoning/Work: from my understanding I subtracted 1.8 from 1.88 which is my answer = .08 then I found the answer on the table b. What percentage of the rooms will take more than 21.0 min to complete? Answer: 0 % Reasoning/Work: the answer is 0. c. What percentage of
Premium Normal distribution Standard deviation
A Study on Customers Preference and Satisfaction of Four Basic Banking Services in Coimbatore and Erode T Vetrivel* and T Devasenathipathi** The purpose of this study is to investigate the differing preference and satisfaction level of customers towards Loans‚ Deposit schemes‚ Insurance and Value-added services rendered by various banks in Coimbatore and Erode cities. By using non-probability convenient sampling‚ 300 samples were taken at various branches and ATM centers‚ etc. Simple percentage
Premium Bank Cheque
NAME: Gemma Steedman TEST TITLE: Customer Service Measurement and Regulation TEST: PO2 TUTOR: Loretto Barczynski SUBMISSION DATE: 15 - 08 - 13 CUSTOMER SERVICE MEASUREMENT & REGULATING - BENCHMARKING 1. A Brief Overview; Tourism The D Hotel The award-winning d hotel is a luxury 4 star hotel in Drogheda Co. Louth Ireland is located on the banks of the historic River Boyne. This impressive waterfront location includes the Scotch Hall shopping complex and a purpose built pedestrian
Free Consumer protection Consumer Office of Fair Trading